Experienced professional with seven years in the manufacturing, service, and hospitality sectors. Demonstrated proficiency in supervising senior management and effectively managing customer relations, supply chains, training initiatives, personnel, and strategic planning. Skilled in team management and fostering a collaborative work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operation Officer III
Credit Centre Operations RESL Funding, TD Bank Group
04.2022 - Current
Helped facilitate the transmission of documentation to external solicitors, assessed incoming documents, and managed the activation process for solicitor, in-house, and re-use registration products.
Obtained in-depth knowledge of RESL products and acted as Subject Matter Expert for peers by creating various job aids
Ensured necessary due diligence is taken to support the accuracy of all transactions
Supported partner relationships and maintained operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met
Handled partner irritants by utilizing the established partner problem resolution process both internally and externally and escalated
Producing a range of job resources for tasks across solicitor, in-house, and re-use stations to support the professional development of peers and colleagues.
Education
BBA - Computer Aided Management
Guru Gobind Singh Indraprastha University
New Delhi, India
2012
Some College (No Degree) -
Full Stack Data Science Program
Skills
Well-versed with RESL TD products
Partner focused
Detailed oriented
Proficient in
Microsoft Suite, Google Sheets
Data Analysis in SQL, Python and tableau
Ability to prioritize and multitask
Adaptive to dynamic and fast-paced work environments
Critical and analytics skills
Certification
Microsoft Excel
Tableau
Preparing for Six Sigma White and Yellow Belt
Projects
Contributed actively to the Canada Post loan remediation project.
Developed knowledge assessment tests for each RESL station to pinpoint proficiency gaps at officer, station, and team levels
Timeline
Operation Officer III
Credit Centre Operations RESL Funding, TD Bank Group
04.2022 - Current
BBA - Computer Aided Management
Guru Gobind Singh Indraprastha University
Some College (No Degree) -
Full Stack Data Science Program
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