Amira Hosier
Woodbridge,ON
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
Team Lead
3c Contact Services
01.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
President Choice (Financial specialist)
01.2018 - 01.2019
- Ensuring that each customer receives outstanding service by providing a friendly environment
- Staying informed on the most current promotions and advertisement
- Assisting in applying for master card and credit cards
- Processing payments to president choice master cards and earning points.
Toronto star
01.2014 - 01.2016
- Informing customers on subscription of the newspapers
- Door to door sales.
Tristan
01.2013 - 01.2014
- Provided customer service and product knowledge when recommending an item of choice
- Clean work areas and performed cashier duties
- Ability to multitask, and locate items
- Staying informed on the most current promotions and advertisement.
Education
Bachelor of Arts -
York University
Vaughan, ON06.2025
Skills
- Employee Evaluation
- Quality Control
- Organizational skills
- Team building
- Time management
- Active listening
- Effective communication
- Task prioritization
- Technical expertise
- Problem solving
- Customer focus
- Training and development
- Team Supervision
- Call Center Operations
Timeline
Team Lead
3c Contact Services
01.2021 - Current
President Choice (Financial specialist)
01.2018 - 01.2019
Toronto star
01.2014 - 01.2016
Tristan
01.2013 - 01.2014
Bachelor of Arts -
York University
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