Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

Holly Orris

Etobicoke,Canada

Overview

5
5
years of professional experience

Work History

Sales and Customer Service Specialist

3C Contact Services
01.2024 - Current
  • Managed outbound sales and inbound customer service for multiple projects, including Beltone Hearing (North America), Paradise Mobile (Bermuda), and M-Line Pharmacy (Canada)
  • Consistently exceeded KPIs by scheduling hearing aid consultations that contributed to increased sales conversions
  • Conducted successful outbound sales for Paradise Mobile, selling new unlimited data plans in highly competitive markets
  • Delivered high-quality customer service for Beltone by scheduling appointments, verifying insurance, handling payments, and addressing patient inquiries
  • Managed outbound follow-ups for M-Line Pharmacy, coordinating prescription refills and verifying shipping and insurance information
  • Utilizing CRM tools like Sycle, Podium, Kroll, and Microsoft Office Suite
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Recruitment Specialist

Randstad Markham & Mississauga
01.2020 - 01.2023
  • Excelled at managing full cycle talent onboarding for all new hires - sourcing, screening, interviewing, preparing offers, negotiating salaries as intermediary, and assisting in onboarding
  • Took charge of client order intakes and coordinating with clients on order fulfillment
  • Completed administrative duties like completing reference checks, health and safety training, and background checks
  • Took charge of weekly payroll and tracking temporary workers hours/attendance
  • Assisted in training new Randstad employees and interns in use of HRIS system and onboarding/recruitment process
  • Provide weekly progress reports on KPI/goal tracking to leadership while managing responsibilities WFH
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
  • Hired employees and initiated new hire paperwork process.
  • Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
  • Established a strong employer brand presence online through engaging content creation on various platforms like LinkedIn or Glassdoor.
  • Analyzed recruitment metrics to identify areas for improvement and adjust strategies accordingly.
  • Conducted thorough market research to identify emerging talent pools for specialized roles.
  • Streamlined interview process, leading to more efficient candidate evaluation.
  • Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
  • Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.

HR & Recruitment Intern

Randstad London
08.2020 - 10.2020
  • Screened and interviewed candidates for clients
  • Navigated multiple HRIS systems and databases
  • Maintained accurate records of job candidate's information in compliance with Ontario health and safety legislations (such as verifying work permits, tracking and recording criminal record processing)
  • Provided constructive feedback to unsuccessful candidates post-interview, offering guidance on areas for improvement.
  • Collaborated with hiring managers to develop accurate job descriptions and requirements for open positions.
  • Conducted phone screens and initial interviews to assess candidate fit with organizational culture and job requirements.
  • Maintained up-to-date knowledge of industry trends, ensuring compliance with applicable employment laws and regulations during the hiring process.
  • Improved candidate retention through thorough reference checks and background verifications.

Education

Human Resources Management -

Humber College
08.2020

B.A - Psychology

York University
01.2018

Skills

  • Proficient in Microsoft Word
  • Proficient in PowerPoint
  • Proficient in Excel
  • Written communication
  • Verbal communication
  • Training new employees
  • Critical thinking
  • Research

Volunteer Experience

  • Parkdale Community Health Centre, 01/01/18, 05/01/18, Interviewed and collected survey data from clients about their experiences at the health clinic., Communicated information to staff to identify clinic services that needed improvement.
  • On Your Mark Online Tutor, 01/01/20, 12/31/21, Provided online tutoring in English, science, and math to high school and middle school students, creating personalized lesson plans to meet individual learning needs., Fostered academic growth and improved student performance through interactive, one-on-one sessions and consistent feedback.

Timeline

Sales and Customer Service Specialist

3C Contact Services
01.2024 - Current

HR & Recruitment Intern

Randstad London
08.2020 - 10.2020

Recruitment Specialist

Randstad Markham & Mississauga
01.2020 - 01.2023

B.A - Psychology

York University

Human Resources Management -

Humber College

Similar Profiles

CREATE PROFILE
Holly Orris