Summary
Overview
Work History
Education
Skills
Personal Traits
Timeline
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Amie Nelson

Huntington Beach

Summary

Motivated and dependable professional with extensive experience in customer service, sales, and team leadership. Known for being punctual, organized, and efficient in fast-paced environments. Skilled in digital media advising, corporate training, and data entry. Seeking a position where I can leverage my communication skills, sales expertise, and commitment to client satisfaction.

Overview

21
21
years of professional experience

Work History

Senior Digital Media Advisor / Client Growth Specialist

Local Splash
Fountain Valley
01.2016 - Current
  • Closed B2B sales deals over the phone; consistently met or exceeded quotas.
  • Managed sensitive client data during onboarding and account setup.
  • Promoted to Client Growth Specialist; handled upselling and product upgrades.
  • Created and maintained training materials for new and existing employees.
  • Conducted live monitoring, call reviews, and performance evaluations.
  • Focused on client retention through proactive communication and problem-solving.

Server, Corporate Trainer, Assistant Manager, Sales Manager

Olive Garden
Victorville, Ontario, Laguna Woods, Irvine
01.2005 - 01.2014
  • Delivered outstanding guest experiences and handled high-volume food service.
  • Trained new team members across multiple roles including server, bartender, and host.
  • As Assistant Manager, supported team performance, maintained service standards, and managed floor operations.
  • Promoted to Sales Manager; responsibilities included hiring/firing, scheduling, inventory management, and cash handling.
  • Executed daily, weekly, and monthly reports and coordinated bank drops.

Education

High School Diploma -

Apple Valley Senior High School
Apple Valley, CA
01.1998

Skills

  • Customer Service & Client Relations
  • B2B Sales & Upselling
  • Corporate Training & Staff Development
  • Data Entry & CRM Systems
  • Team Leadership & Staff Scheduling
  • Type 60 WPM- efficient in Google docs, excel, and Microsoft word
  • Inventory Management
  • Digital Marketing Products
  • Active Listening & Conflict Resolution
  • Microsoft Word
  • Excel
  • Google Docs
  • Google Sheets
  • Typing Speed: 60 WPM
  • Excellent Communication Skills

Personal Traits

  • Kind
  • Encouraging
  • Self-motivated
  • Passionate about supporting others and contributing to team success

Timeline

Senior Digital Media Advisor / Client Growth Specialist

Local Splash
01.2016 - Current

Server, Corporate Trainer, Assistant Manager, Sales Manager

Olive Garden
01.2005 - 01.2014

High School Diploma -

Apple Valley Senior High School
Amie Nelson