Amie Nelson

Huntington Beach

Summary

Motivated and dependable professional with extensive experience in customer service, sales, and team leadership. Known for being punctual, organized, and efficient in fast-paced environments. Skilled in digital media advising, corporate training, and data entry. Seeking a position where I can leverage my communication skills, sales expertise, and commitment to client satisfaction.

Overview

years of professional experience

Work History

Senior Digital Media Advisor / Client Growth Specialist

Local Splash

Fountain Valley

01.2016 - Current

Closed B2B sales deals over the phone; consistently met or exceeded quotas.
Managed sensitive client data during onboarding and account setup.
Promoted to Client Growth Specialist; handled upselling and product upgrades.
Created and maintained training materials for new and existing employees.
Conducted live monitoring, call reviews, and performance evaluations.
Focused on client retention through proactive communication and problem-solving.

Server, Corporate Trainer, Assistant Manager, Sales Manager

Olive Garden

Victorville, Ontario, Laguna Woods, Irvine

01.2005 - 01.2014

Delivered outstanding guest experiences and handled high-volume food service.
Trained new team members across multiple roles including server, bartender, and host.
As Assistant Manager, supported team performance, maintained service standards, and managed floor operations.
Promoted to Sales Manager; responsibilities included hiring/firing, scheduling, inventory management, and cash handling.
Executed daily, weekly, and monthly reports and coordinated bank drops.

Education

High School Diploma -

Apple Valley Senior High School

Apple Valley, CA

01.1998

Skills

Customer Service & Client Relations
B2B Sales & Upselling
Corporate Training & Staff Development
Data Entry & CRM Systems
Team Leadership & Staff Scheduling
Type 60 WPM- efficient in Google docs, excel, and Microsoft word
Inventory Management
Digital Marketing Products

Active Listening & Conflict Resolution
Microsoft Word
Excel
Google Docs
Google Sheets
Typing Speed: 60 WPM
Excellent Communication Skills

Personal Traits

Kind
Encouraging
Self-motivated
Passionate about supporting others and contributing to team success

Timeline