Finesse Tuck
Vancouver
Summary
Customer-focused professional with 10 +years of experience in banking, front desk operations, and high-volume service environments. Proven ability to manage client relationships, handle high transaction volumes with accuracy, and maintain organized, efficient workspaces. Strong communicator with leadership experience, seeking a receptionist or administrative role in a fast-paced, client-focused environment.
Overview
13
13
years of professional experience
4026
4026
years of post-secondary education
1
1
Certification
Work History
Client Advisor
Royal Bank of Canada (RBC)
Vancouver
01.2021 - 01.2025
- Processed 100+ daily financial transactions with a high level of accuracy and attention to detail
- Assisted clients with account inquiries, banking services, and problem resolution, maintaining strong client relationships
- Promoted banking products and services, contributing to branch sales and client retention
- Resolved customer concerns efficiently while maintaining professionalism in a fast-paced environment
- Handled sensitive financial information with confidentiality and compliance standards
- Managed high-volume client interactions daily, delivering efficient and professional front-line banking support
- Resolved client concerns and account issues with a focus on speed, accuracy, and client satisfaction
- Built strong client relationships by providing clear, personalized financial guidance and support
- Handled sensitive financial information while maintaining strict confidentiality and compliance standards
Lead Customer Service Receptionist
Fitness World
Vancouver
01.2016 - 01.2020
- Managed front desk operations, including high-volume calls, client check-ins, and scheduling
- Supervised and supported front desk staff, ensuring smooth daily operations
- Processed payments, memberships, and contracts with accuracy
- Maintained client accounts, handled collections, and resolved billing issues
- Oversaw inventory ordering and facility organization
- Acted as key holder responsible for opening and closing operations
- Led daily front desk operations, managing client check-ins, high call volume, and appointment scheduling
- Trained and supported new team members, improving front desk efficiency and customer service consistency
- Managed staff scheduling, payroll processing, and administrative record-keeping
- Maintained and updated client accounts, ensuring accuracy in memberships, billing, and contracts
- Handled collections and resolved billing issues with professionalism and attention to detail
- Supported sales efforts through client engagement, membership promotions, and follow-ups
- Conducted outbound calls to prospective and existing clients to drive bookings and retention
- Coordinated appointments and managed scheduling systems to optimize daily operations
- Organized and supported in-club events and promotions to increase client engagement and sales
- Oversaw inventory ordering and maintained organized, well-stocked front desk operations
- Acted as key holder, responsible for opening/closing procedures and facility security
Private Suite Server
Rogers Arena
Vancouver
01.2017 - 01.2019
- Delivered high-end customer service in premium suites during large-scale events
- Managed multiple guest requests simultaneously in a fast-paced environment
- Provided personalized service, including menu recommendations and guest support
- Maintained professional standards under pressure during high-volume events
Server
Compass Group
Victoria
01.2012 - 01.2017
- Provided customer service in high-volume dining environments
- Handled cash and POS transactions with speed and accuracy
- Assisted with food preparation and ensured dietary requirements were met
- Maintained clean, organized service areas and supported team operations
Education
Capilano University
Vancouver, BCGraduated -
Belmont Secondary School
Victoria, BCSkills
- Front Desk & Reception Management
- Customer Service & Client Relations
- Cash Handling & Transaction Processing
- Administrative Support & Scheduling
- Conflict Resolution & Problem Solving
- Microsoft Office (Word, Excel, PowerPoint)
- Inventory Management & Organization
- Team Leadership & Training
Customer Service & Communication
- Client relations & problem resolution
- Handling inquiries & complaints professionally
- Building rapport & maintaining client loyalty
- Clear verbal and written communication
Administrative & Organizational
- Appointment scheduling & calendar management
- Data entry and record keeping
- Payroll processing
- Office organization & filing systems
- Event planning and coordination
Sales & Marketing
- Upselling services & products
- Cold calling & lead generation
- Promoting events & programs
Teamwork & Leadership
- Training and mentoring new staff
- Supporting team members to achieve goals
- Delegating and assisting in task management
Technical & Software
- Microsoft Office Suite (Word, Excel, Outlook)
- POS systems and client management software
- Reporting & data analysis
Certification
- Serving It Right
- WHMIS
- Food Safe
- First Aid & CPR
References
Available upon request
Volunteer Experience
- Mustard Seed, Victoria, BC
- Leadership Group — Belmont Secondary, Victoria, BC
- Maple Farms, Vancouver, BC
Timeline
Client Advisor
Royal Bank of Canada (RBC)
01.2021 - 01.2025
Private Suite Server
Rogers Arena
01.2017 - 01.2019
Lead Customer Service Receptionist
Fitness World
01.2016 - 01.2020
Server
Compass Group
01.2012 - 01.2017
Capilano University
Graduated -
Belmont Secondary School