George Asare-Peprah
Lantz,NS
Summary
Client-focused professional with over 6 years of experience in customer service, financial services, retail, and travel. Currently serving as a Client Advisor Business Services at RBC, where I deliver tailored banking solutions, resolve client issues, and provide guidance on digital tools. Skilled in managing transactions, building strong client relationships, and thriving in fast-paced environments. Open to new opportunities, eager to learn, and committed to delivering exceptional service while contributing to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Advisor Business Services
RBC Royal Bank
12.2024 - Current
- Serve clients by completing transactions, engaging in needs-based conversations, and delivering tailored financial solutions.
- Proactively identify client needs, provide advice, and connect clients with RBC partners for specialized services.
- Resolve client inquiries and banking concerns at first point of contact, ensuring a positive experience.
- Educate and assist clients in adopting RBC digital tools to simplify their banking.
- Process deposits, withdrawals, bill payments, and foreign exchange transactions while ensuring accuracy and compliance.
Customer Experience Associate (Casual)
Designer Brands Canada
09.2024 - Current
- Manage time effectively while staying organized in a fast-paced retail environment.
- Build relationships with customers by offering product knowledge, resolving inquiries, and ensuring excellent service.
- Support onboarding of new associates by sharing knowledge of company policies and procedures.
- Perform sales floor tasks including greeting customers, stocking shelves, and managing inventory.
- Handle cash and credit transactions accurately, balancing registers and reconciling receipts.
Administrative Assistant
BKP Counselling and Consulting
05.2024 - 08.2024
- Scheduled appointments, managed calendars, and handled client communications.
- Organized and prepared materials for workshops and client meetings.
- Provided technical support for virtual sessions, ensuring smooth operations and client satisfaction.
- Reduced administrative workload for management by efficiently handling routine tasks.
Travel Industry Professional & Co-Founder
Bliss Fares Company Limited
08.2018 - 04.2024
- Designed personalized travel itineraries, including air, accommodation, and transportation arrangements.
- Provided consulting on customs, visa processes, health advisories, and local insights for enhanced travel experiences.
- Built and maintained strong client and partner relationships.
- Developed and implemented marketing strategies to grow visibility and attract new clientele.
- Resolved travel-related issues quickly, ensuring seamless customer experiences.
Operations & Customer Support Coordinator
The Wholesale Capital LLC
10.2016 - 07.2018
- Efficiently organized staff travel by streamlining logistics and arranging domestic and international journeys, ensuring cost-effective transportation.
- Revamped beauty supply retail store, leading to increased sales and heightened customer satisfaction.
- Utilized inventory management systems to maintain optimal stock levels, minimize excess costs, and ensure product availability.
- Fostered customer loyalty and satisfaction at the retail store through personalized interactions, addressing individual needs, and exceeding expectations, leading to word-of-mouth referrals.
Education
BSc. - Psychology in Industrial and Organizational
University of Ghana
06.2016
Skills
- Customer Service & Client Relations
- Cash Handling & Transaction Accuracy
- Problem-Solving & Conflict Resolution
- Digital Literacy (Banking & Business Tools)
- Teamwork & Collaboration
- Attention to Detail
- Communication & Relationship Building
- Time Management & Organization
Certification
- Worker Health and Safety Awareness Certificate - [Ontario Ministry of Labour, Training and Skills Development]
- Customer Service Fundamentals Certificate - [GCIS]
REFERENCES
Available upon request
Timeline
Client Advisor Business Services
RBC Royal Bank
12.2024 - Current
Customer Experience Associate (Casual)
Designer Brands Canada
09.2024 - Current
Administrative Assistant
BKP Counselling and Consulting
05.2024 - 08.2024
Travel Industry Professional & Co-Founder
Bliss Fares Company Limited
08.2018 - 04.2024
Operations & Customer Support Coordinator
The Wholesale Capital LLC
10.2016 - 07.2018
BSc. - Psychology in Industrial and Organizational
University of Ghana
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