Amber-Lynn Kaufman
BARRIE,ON
Summary
Dedicated and driven professional with over ten years of experience in customer service. Strong skills in effective communication, problem resolution, and attention to detail.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Licensed Optician
Specsavers Park Place, Georgian Bay Optometry Clinic, Dr.Adam Mcleod Optometrist, Huronia Optical
Barrie
01.2016 - Current
- Managed scheduling, recalls, and pre-books for doctor's appointments to optimize workflow.
- Provided personalized eyewear solutions by assessing patient needs, ensuring satisfaction and sales success.
- Oversaw insurance billing and claims processing with high accuracy and attention to detail.
- Resolved patient concerns and product issues efficiently, enhancing patient retention and experiences.
Retail Sales Associate
Roots Canada Ltd.
Cambridge, Ontario
04.2015 - 08.2015
- Executed point-of-sale transactions swiftly and accurately, ensuring seamless customer service.
- Stayed informed about current promotions to enhance overall customer experience.
- Maintained a clean work environment through effective cleaning procedures and organized displays.
Hostess
Milestones
Waterloo
07.2013 - 04.2015
- Greeted guests warmly upon arrival and seated promptly to optimize dining experience.
- Maintained cleanliness and organization of front-of-house area consistently.
- Managed waitlist efficiently to enhance table turnover and minimize wait times.
- Answered phone inquiries, scheduled reservations, and addressed service questions.
Education
Opticianry -
Georgian College
Barrie06-2017
Bachelor of Science -
Lakehead University
Orillia, ON03-2026
Skills
- Problem resolution
- Team collaboration
- Computer skills
- Exceptional customer service
- Strong work ethic
- Attention to detail
- Ability to work in a fast-paced environment
- Product knowledge
Accomplishments
Favourite Optician - Reader's Choice Award (2024 & 2019)
Certification
Smart Serve (expired, willing to recertify)
Timeline
Licensed Optician
Specsavers Park Place, Georgian Bay Optometry Clinic, Dr.Adam Mcleod Optometrist, Huronia Optical
01.2016 - Current
Retail Sales Associate
Roots Canada Ltd.
04.2015 - 08.2015
Hostess
Milestones
07.2013 - 04.2015
Opticianry -
Georgian College
Bachelor of Science -
Lakehead University