Amany Farhat
London,Ontario
Summary
Dynamic banking professional with extensive experience at TD Bank, excelling in customer service and financial product sales. Proven track record in branch operations and cash handling accuracy, enhancing client satisfaction through tailored solutions. Strong strategic planning and creative thinking skills drive success in managing diverse client portfolios and fostering team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
TD Bank
London
02.2023 - Current
- Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
- Managed a diverse portfolio of high-net-worth clients, providing comprehensive financial advice and superior customer service.
- Supported colleagues during peak periods as needed, fostering a positive team environment conducive to achieving shared goals.
- Educated customers on features and benefits of banking products and services.
Head Teller/ Treasurer
CIBC
London, ON
03.2020 - 11.2022
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
Retail Sales Associate
RW&CO
London Ontario
10.2019 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor Of Social Science - Criminology
University of Western Ontario
London, Ontario05.2023
Skills
- Cash handling accuracy
- Financial product sales
- Creative thinking
- Strategic planning
Certification
Police Vulnerable Sector Check
Standard First Aid & CPR
Canadian Securities Institute- Investment funds Canadian {Ongoing}
Timeline
Personal Banking Associate
TD Bank
02.2023 - Current
Head Teller/ Treasurer
CIBC
03.2020 - 11.2022
Retail Sales Associate
RW&CO
10.2019 - 05.2022
Bachelor Of Social Science - Criminology
University of Western Ontario