Amanpreet Kaur
Edmonton,AB
Summary
Customer service Specialist dedicated to enhancing service/output by applying first-rate input and time management skills. Exceptional communicator with superior leadership, customer relations, and conflict management abilities
Overview
5
5
years of professional experience
Work History
Security guard: Full Time
Paladin Security
10.2023 - Current
- Patrolled premises to detect and prevent security threats.
- Monitored CCTV cameras to observe and identify suspicious activity.
- Responded promptly to alarms and emergencies.
- Assisted visitors and employees with directions and information.
- Prepared and submitted reports on security incidents and breaches.
- Conducted regular checks of the premises to ensure compliance with security procedures.
- Checked identification of visitors and employees to ensure only authorized individuals were granted access.
- Responded to customer service inquiries promptly and professionally.
- Maintained accurate logs and reports of all security incidents.
Store Manager
Prime Time Donair & Poutine
09.2022 - 03.2025
- This includes ensuring the smooth functioning of all aspects of the restaurant, such as kitchen operations, customer service, and cleanliness.
- Hiring, training, and supervising staff members to ensure high-quality service.
- Ensuring excellent customer service by addressing customer concerns or complaints and maintaining a welcoming and hospitable atmosphere.
- Handling financial tasks such as budgeting, cost control, and monitoring revenue and expenses.
- Developing and enforcing policies and procedures to ensure compliance with health and safety regulations.
- Creating employee schedules, managing payroll, and ensuring adequate staffing.
Supervisor
Tim Horton's
09.2020 - 10.2022
- Leadership and team management and Training and coaching employees.
- Scheduling and time management.
- Conflict resolution and problem-solving and Customer service.
- Food safety and hygiene regulations compliance.
- Cash handling and inventory management.
- Maintaining a clean and organized work environment.
- Meeting sales targets and revenue goals.
- Adhering to company policies and procedures.
- Effective communication with team members and management.
Education
Business Administration Management
Northern Alberta Institute of Technology
EdmontonTraining
CPR: First Aid level 1 certificate: St John Ambulance
Timeline
Security guard: Full Time
Paladin Security
10.2023 - Current
Store Manager
Prime Time Donair & Poutine
09.2022 - 03.2025
Supervisor
Tim Horton's
09.2020 - 10.2022
Business Administration Management
Northern Alberta Institute of Technology
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