Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Amanpreet Kaur

Brampton,ON

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Representative

5k solutions
Brampton, Ontario
10.2022 - Current
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Created reports on customer complaints and feedback for management review.
  • Provided training and guidance to junior staff members as needed.
  • Used remote login tools to assist clients with technical and product questions.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Managed the configuration and setup of customer accounts and systems.

Education

J.D. - Project Management

Saint Lowrance Collage
Toronto, ON
08-2022

Skills

  • Application support
  • Performance Testing
  • Customer Service
  • Hardware diagnostics
  • Technical Support
  • Software Installation

Certification

  • Supply Chain Management Certificate

Websites

Timeline

Technical Support Representative

5k solutions
10.2022 - Current

J.D. - Project Management

Saint Lowrance Collage

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Amanpreet Kaur