Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amandeep Singh

Surrey,British Columbia

Summary

Dedicated customer service professional with several years of experience delivering exceptional support and solutions, adept at resolving complex issues, enhancing customer satisfaction, and building lasting client relationships."

Overview

7
7
years of professional experience
1
1
Certification

Work History

Relational Security Officer

Providence Health Care
Vancouver, BC
09.2023 - Current
  • Proven capability to handle and resolve customer questions and issues in high-security environments, maintaining adherence to safety regulations while providing exceptional service.
  • Responds to emergencies such as disaster plans, emergency codes, and physically aggressive patients/persons; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
  • Investigates, resolves, and reports disturbances utilizing non-violent interventions, documenting and reports incidents in accordance with established protection services procedures.
  • Involves managing patients with a trauma-informed approach and addressing mental health concerns with sensitivity and expertise. Provides security escort for staff and patients, as required. Responds to requests for assistance from staff, patients, and the public.

Relief Security Supervisor

Gateway Casinos
Delta, BC
09.2022 - Current
  • Provided exceptional customer service, addressing guest concerns and ensuring a positive experience while maintaining security protocols.
  • Prepared written and electronic statements after monitoring, documenting, and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities.
  • Observing transactions, slot drops, chip fills, and transferring items to Lost & Found, and checking identification checks for any guest who appears under 30.
  • Maintained adherence to licensing laws, health and safety guidelines, and statutory regulations.
  • Responded to and investigated security incidents, prepared detailed reports, and coordinated with law enforcement

Security Supervisor

Paladin Security
New Westminster, British Columbia
11.2021 - 06.2024
  • Delivered outstanding customer service while composing accurate and detailed reports for incidents, first aid cases, and daily activities.
  • Monitored for security breaches, safety hazards, and emergencies, promptly alerting emergency responders as needed.
  • Conducted surveillance, patrols, and alarm response at client facilities, maintaining constant alertness for unauthorized entry.
  • Handled telephone inquiries and complaints according to established protocols.

Senior Sales Associate

7-Eleven
Delta, British Columbia
09.2018 - 10.2022
  • Delivered exceptional service to customers in a demanding, fast-paced environment.
  • Maintained order fulfillment requirement to ensure there is no gap or discrepancy of products available for store purchases.
  • Utilized computer software and data sheets to request additional products through daily stock order submission to head office.
  • Performed regular inventory audits to identify and remove outdated items.

Printing Supervisor

Print Elements
Delta, British Columbia
05.2020 - 10.2021
  • Review job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.
  • Oversaw and collaborated with other employees to finish products like corrugated plastic, aluminum panel, banners, flyers, and posters.
  • Resolved work-related issues, resulting in improved productivity and quality.
  • Utilized job production reports to identify areas of improvement and streamline processes.
  • Supervised and guided materials planning and production teams to drive business objectives.

Sales Associate

Chevron
Surrey, British Columbia
02.2018 - 09.2018
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assessed customer needs to provide assistance and information on product features.

Education

Bachelor of Business Administration -

Punjabi University Patiala
03.2016

Supply Chain and Management -

Langara College
12.2019

Skills

  • Customer service
  • Time management
  • Communication skills
  • Interpersonal Skills
  • Problem Solving
  • Adaptable and Flexible
  • Positive Attitude
  • Conflict resolution techniques
  • Relationship building and management
  • Microsoft Office

Certification

  • Class 5 Driver License
  • Serving it Right
  • OFA level 1
  • Gaming Security Officer
  • Food safe Level 1
  • Advanced Security Training (AST)
  • MOAB Training
  • Advanced team Response
  • PVPC Training

Timeline

Relational Security Officer

Providence Health Care
09.2023 - Current

Relief Security Supervisor

Gateway Casinos
09.2022 - Current

Security Supervisor

Paladin Security
11.2021 - 06.2024

Printing Supervisor

Print Elements
05.2020 - 10.2021

Senior Sales Associate

7-Eleven
09.2018 - 10.2022

Sales Associate

Chevron
02.2018 - 09.2018

Bachelor of Business Administration -

Punjabi University Patiala

Supply Chain and Management -

Langara College

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Amandeep Singh