Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
AccountManager

Vishwas Devgan

Vancouver,BC

Summary

Dynamic security professional with extensive experience at Providence Health Care, excelling in threat assessment and emergency response. Proven ability to enhance patient safety through conflict de-escalation and vigilant surveillance. Recognized for superior customer service and effective incident reporting, ensuring a secure environment for both staff and patients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Relational Security Officer

Providence Health Care
02.2024 - Current

Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.

• Responds to emergencies such as the Providence Health Care Disaster Plan, fire, and physically aggressive patients; assesses the situation, consults with medical staff and others, and takes appropriate action as required.

• Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.

• Provides security for Providence Health Care patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.

Utilizes and operates photo identification, access control, CCTV and other security system programs.

Liaises with fire, police and other related community officials regarding fire and security protocol, response, incidents and investigations per department guidelines.

• Provides First Aid services to injured persons, completes required documentation and maintains supplies.

• Maintains a daily log of events and prepares detailed reports.

Healthcare Security Officer

Paladin Security Vancouver
07.2023 - 01.2024
  • Conducted daily patrols of facility grounds, identifying and resolving potential hazards or security breaches.
  • Excellent communication skills, both verbal and written.
  • Performed first aid or CPR when necessary, providing critical assistance during medical emergencies.
  • Conducted routine inspections of fire protection equipment ensuring safety compliance at all times.
  • Enhanced patient safety by conducting thorough security assessments and implementing appropriate measures.
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.

Security Officer

Cornerstone Security & Transport
06.2022 - 08.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises by foot patrolling.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Officer

BlackBird Security
05.2023 - 07.2023
  • Ensured compliance with all applicable laws and regulations pertaining to retail security operations at the store level.
  • Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
  • Demonstrated adaptability by adjusting security procedures as needed due to changing threat levels or evolving risk assessments.
  • Maintained a safe and secure environment for guests and employees by conducting regular security checks throughout the property.

Education

Associate of Arts - Education

Coquitlam College
Vancouver, BC
12-2024

Skills

  • Report writing
  • Incident reporting
  • CCTV surveillance
  • Conflict de-escalation
  • Threat assessment
  • Arrest procedures
  • Superior customer service
  • Emergency response

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

Occupational Fist Aid Level 2

AST( Advanced Security training)

MOAB( Management of Aggressive Behavior)

Use Of Force

Provincial Violence Prevention Curriculum(PVPC)

Basic Security Trancing(BST)

Trauma Informed Practice(TIP)

Timeline

Relational Security Officer

Providence Health Care
02.2024 - Current

Healthcare Security Officer

Paladin Security Vancouver
07.2023 - 01.2024

Security Officer

BlackBird Security
05.2023 - 07.2023

Security Officer

Cornerstone Security & Transport
06.2022 - 08.2023

Associate of Arts - Education

Coquitlam College
Vishwas Devgan