Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMANDEEP KAUR

Sydney

Summary


Professional with solid background in customer service and sales. Worked as Customer Representative for 4+ years in In-person, telephone inbound and outbound sales. Demonstrates strong communication skills, adept at problem-solving, and excels in building client relationships. Focused on team collaboration and ensuring optimal outcomes. Proficient in CRM software, conflict resolution, and upselling techniques. I am aiming to use my proven skills effectively in your company.

Overview

5
5
years of professional experience

Work History

Customer Sales Representative

Sydney Call Center
12.2023 - Current
  • Attend meetings, training and reviewing all the material to stay up to date on the changes to program knowledge, system and process.
  • Promote new products and services to existing customers, driving revenue growth and satisfaction.
  • Satisfy the needs of customers by maintaining a high level of competitive product knowledge.
  • Navigate computerized systems and accurately enter data .Also, properly record the call disposition in the reporting interface.
  • Conduct follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
  • Overcame objections using friendly, persuasive strategies.

Sales Advisor

Concentrix
10.2020 - 08.2023
  • Handled customers via inbound and outbound calls, or through the internet depending on customer requirements.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Worked with Team Leads to train the new hires on the floor and guide them about their LOB.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.

Sales Advisor

Concentrix
10.2020 - 08.2023
  • Handled customers via inbound and outbound calls, or through the internet depending on customer requirements.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Worked with Team Leads to train the new hires on the floor and guide them about their LOB.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.

Office Admin

Arrow work force
07.2020 - 10.2020
  • Streamlined office processes by implementing efficient administrative systems.
  • Completed operational requirements by scheduling and assigning employees and following up on work results.
  • Keep management informed by reviewing and analyzing special reports-summarizing information and keeping up with the targets
  • Maintained an accurate log sheet of daily moves, scanning inventory.
  • Organized administrative tasks such as record-keeping, appointment scheduling, and correspondence management for optimal office efficiency.


Education

Computer Programming

Lambton College
12.2019

Skills

  • Knowledge of MS Word, MS PowerPoint
  • Knowledge of programming languages and Operating Systems (Windows, Android)
  • Great Orientation and Presentation Skills
  • Working Knowledge of CRM and Salesforce And CEP
  • POS systems expert
  • Report preparation
  • Escalation management

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Sales Representative

Sydney Call Center
12.2023 - Current

Sales Advisor

Concentrix
10.2020 - 08.2023

Sales Advisor

Concentrix
10.2020 - 08.2023

Office Admin

Arrow work force
07.2020 - 10.2020

Computer Programming

Lambton College
AMANDEEP KAUR