AMANDEEP KAUR
Sydney
Summary
Professional with solid background in customer service and sales. Worked as Customer Representative for 4+ years in In-person, telephone inbound and outbound sales. Demonstrates strong communication skills, adept at problem-solving, and excels in building client relationships. Focused on team collaboration and ensuring optimal outcomes. Proficient in CRM software, conflict resolution, and upselling techniques. I am aiming to use my proven skills effectively in your company.
Overview
5
5
years of professional experience
Work History
Customer Sales Representative
Sydney Call Center
12.2023 - Current
- Attend meetings, training and reviewing all the material to stay up to date on the changes to program knowledge, system and process.
- Promote new products and services to existing customers, driving revenue growth and satisfaction.
- Satisfy the needs of customers by maintaining a high level of competitive product knowledge.
- Navigate computerized systems and accurately enter data .Also, properly record the call disposition in the reporting interface.
- Conduct follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
- Overcame objections using friendly, persuasive strategies.
Sales Advisor
Concentrix
10.2020 - 08.2023
- Handled customers via inbound and outbound calls, or through the internet depending on customer requirements.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Worked with Team Leads to train the new hires on the floor and guide them about their LOB.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Sales Advisor
Concentrix
10.2020 - 08.2023
- Handled customers via inbound and outbound calls, or through the internet depending on customer requirements.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Worked with Team Leads to train the new hires on the floor and guide them about their LOB.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Office Admin
Arrow work force
07.2020 - 10.2020
- Streamlined office processes by implementing efficient administrative systems.
- Completed operational requirements by scheduling and assigning employees and following up on work results.
- Keep management informed by reviewing and analyzing special reports-summarizing information and keeping up with the targets
- Maintained an accurate log sheet of daily moves, scanning inventory.
- Organized administrative tasks such as record-keeping, appointment scheduling, and correspondence management for optimal office efficiency.
Education
Computer Programming
Lambton College
12.2019
Skills
- Knowledge of MS Word, MS PowerPoint
- Knowledge of programming languages and Operating Systems (Windows, Android)
- Great Orientation and Presentation Skills
- Working Knowledge of CRM and Salesforce And CEP
- POS systems expert
- Report preparation
- Escalation management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Sales Representative
Sydney Call Center
12.2023 - Current
Sales Advisor
Concentrix
10.2020 - 08.2023
Sales Advisor
Concentrix
10.2020 - 08.2023
Office Admin
Arrow work force
07.2020 - 10.2020
Computer Programming
Lambton College
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