Parmvir Singh
Malton,Canada
Summary
Motivated Customer Sales Representative with 1 year of experience in CCTV sales. Demonstrated expertise in client communication, product knowledge, and driving sales growth. Eager to contribute skills to a dynamic sales team. Known for resilience and flexibility in addressing customer issues and exceeding company objectives. Employs a forward-thinking and tenacious strategic approach to drive sales. Proficient in inventory management, demand forecasting, and account servicing. Well-versed in preparing displays and collaborating with store management to orchestrate successful promotions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Sales Representative
Athens
01.2024 - Current
- Managed sales of CCTV products, providing tailored solutions to meet customer security needs
- Achieved monthly sales targets, contributing to overall team revenue growth
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Educated clients on product features, installation, and maintenance, leading to increased customer satisfaction
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Collaborated with the technical team to ensure proper installation and post-sale support
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer accounts and relationships.
- Recorded accurate and efficient records in customer database.
Yard Supervisor
Athens Security
08.2023 - 01.2024
- Spearheaded and managed all security operations within the truck yard, achieving a 98% success rate in safeguarding assets, personnel, and cargo
- Supervised, trained, and mentored a team of security officers, resulting in a 25% increase in their overall competence and readiness for duty
- Implemented and enforced strict access control measures, significantly reducing unauthorized entries and exits
- Conducted regular and comprehensive security patrols, successfully deterring theft, vandalism, and unauthorized access
- Conducted cargo inspections with diligence, leading to a decrease in compliance-related discrepancies and prompt resolution of suspicious activities
- Developed and executed incident response plans, ensuring rapid and effective responses to security breaches and emergencies, contributing to a reduction in incident resolution time
Event Security Guard (Black Ops)
Athens Security
01.2023 - 07.2023
- Monitored access points and verified credentials to maintain a secure event environment, resulting in decreased security incidents
- Enforced venue rules, managed crowd flow, and addressed disruptive behavior to ensure attendee safety
- Conducted thorough security screenings, preventing prohibited items from entering the event
- Responded swiftly to emergencies, adhering to protocols and assisting in evacuations when necessary
- Established a training program for security staff focused on identifying and addressing suspicious behaviors; improved incident response times, ultimately fostering a more secure atmosphere for attendees
- Fostered effective communication with event organizers, security teams, and law enforcement, enhancing incident response times
- Oversaw entry and exit of up to 1000 employees and visitors daily.
Concierge
Elite Residential Security
06.2022 - 12.2022
- Managed guest services for a high-end residential setting, ensuring smooth check-ins and check-outs for over 100 guests daily
- Provided tailored recommendations on local attractions, enhancing guest satisfaction and experience
- Resolved guest inquiries and complaints promptly, maintaining high standards of customer service
- Implemented a weekly communication system with housekeeping and maintenance teams, resulting in reduced response time for service requests and improved overall guest experience ratings
Education
Cybersecurity - Malware Analysis and Defense, Security Policies and Governance, Cloud Security
Kensley College
Montreal, QC08.2023
Computer Networking - Network Fundamentals, Network Security, Routing and Switching
Conestoga College
Kitchener08.2021
Skills
- Vigilant Surveillance
- Sales & Negotiation
- Customer Relationship Management
- Problem Solving
- Communication
- Team Collaboration
- MS Word
- MS Excel
- Safety and Security Certifications and Licenses
- Slip, Trip, and Fall
- Fire Safety
- Customer Service
- Class G (own vehicle)
- Patience and resilience
- Market awareness
- Company policies
- Complaint resolution
- Salesmanship
- Product Knowledge
- Customer Account Management
- Performance Tracking
- Customer Needs Assessment
- Customer Engagement
- Goal-oriented mindset
- Negotiation trained
- Data entry proficiency
- Excellent Communication
- Active Listening
- Organizational Skills
- Multitasking
- Problem-solving aptitude
Certification
- Slip, Trip, and Fall
- Fire Safety
- Customer Service
- Class G (own vehicle)
Availability
Full time
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Sales Representative
Athens
01.2024 - Current
Yard Supervisor
Athens Security
08.2023 - 01.2024
Event Security Guard (Black Ops)
Athens Security
01.2023 - 07.2023
Concierge
Elite Residential Security
06.2022 - 12.2022
Cybersecurity - Malware Analysis and Defense, Security Policies and Governance, Cloud Security
Kensley College
Computer Networking - Network Fundamentals, Network Security, Routing and Switching
Conestoga College
- Slip, Trip, and Fall
- Fire Safety
- Customer Service
- Class G (own vehicle)
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