Amanda Vogl
St Lazare,Canada
Summary
Customer-oriented project manager with over 15 years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections. Adept at introducing products and implementing pricing strategies. Forward-thinking Project Manager accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive teams. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
16
16
years of professional experience
Work History
Project Manager
TOP Marketing
Pointe-Claire, QC
01.2015 - Current
- Contacted new and existing customers to outline benefits of products.
- Developed key customer relationships to increase sales.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Listened to customer needs to identify and recommend best products and services.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Modified and directed project plans to meet organizational needs.
- Maintained open communication by presenting regular updates on project status to customers.
- Managed projects from procurement to commission.
- Fostered relationships with vendors to promote positive working relationships.
Esthetician
Seabourn Cruise Lines
International
06.2012 - 06.2013
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
- Provided excellent customer service and skincare treatments to clients.
- Meticulously maintained spa appearance and cleanliness.
- Supported profitability by upselling products and services and processing sales.
Esthetician
Spa Diva Les Cours Mont-Royal
Montreal, QC
02.2007 - 04.2012
- Sterilized equipment for patient treatments.
- Fostered friendly, warm and exceptional customer experience.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Sales
Traffic Tech
Montreal, QC
04.2005 - 02.2007
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
License Certificate - Esthetics
05.2014
Skills
- Sales Development
- Product Management and Pricing
- Relationship Selling
- Outstanding Client Care
- Meeting Planning
- Proper Phone Etiquette
- Verbal and Written Communication
- Professional and Mature
Timeline
Project Manager - TOP Marketing
01.2015 - Current
Esthetician - Seabourn Cruise Lines
06.2012 - 06.2013
Esthetician - Spa Diva Les Cours Mont-Royal
02.2007 - 04.2012
Sales - Traffic Tech
04.2005 - 02.2007
London Wellness Academy - License Certificate, Esthetics
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