Amanda Stinson
Kincardine,ON
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Rexall Pharmacy. Excelled in organizational skills and multitasking, significantly improving service efficiency. Expert in insurance billing, adept at fostering professional development among peers. Achieved high client retention rates as Lead Esthetician at Stiletto Salon through exceptional rapport-building and advanced treatment planning. Skilled Pharmacy Assistant brings 2 years of experience in retail pharmacy environments. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and kind with customers of backgrounds.
Overview
18
18
years of professional experience
Work History
Pharmacy Assistant
Rexall Pharmacy
06.2022 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Updated computer system with current customer, payment and inventory information.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
Key Holder Supervisor
Rexall
12.2019 - 06.2022
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Lead Esthetician
Stiletto Salon
06.2006 - 11.2019
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
Education
License Certificate -
Ginas College of Advanced Aesthetics
Kitchener 09.2003
Skills
- Insurance Billing
- Organizational Skills
- Multitasking Abilities
Timeline
Pharmacy Assistant
Rexall Pharmacy
06.2022 - Current
Key Holder Supervisor
Rexall
12.2019 - 06.2022
Lead Esthetician
Stiletto Salon
06.2006 - 11.2019
License Certificate -
Ginas College of Advanced Aesthetics
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