Amanda Jennings
Finuity Wealth Inc.
Edmonton,AB
1
Language
3
Certifications
19
years of professional experience
Detail-oriented Office Administrator with over 5 years in client services and administrative support. Organized information and streamlined communication processes to enhance operational efficiency. Specializes in client engagement and office management, contributing to team dynamics and supporting organizational goals.
Work History
Group Benefits Administrator
8 Months- Administered employee benefits enrollments, changes, and terminations with strict accuracy.
- Coordinated leave, eligibility, and dependent verification within HRIS and carrier systems.
- Resolved employee benefits inquiries regarding medical, dental, vision, and retirement plans.
- Reconciled carrier invoices, eligibility files, and payroll deductions to support clean audits.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
- Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Located providers for employee medical, dental and life.
- Streamlined benefits administration process, leading to increased efficiency and reduced processing times.
- Resolved employee benefits issues promptly, maintaining high levels of employee trust and satisfaction.
Child Educator
2 Years 3 Months- Delivered high-quality childcare in the pre-kindergarten classroom, fostering a supportive learning environment.
- Prepared nutritious snacks tailored to children's dietary needs, promoting healthy eating habits.
- Ensured a clean and safe environment by washing dishes after meal preparation, supporting overall hygiene.
Group Benefits Administrator
9 Years- Responded promptly to client inquiries via phone and email, enhancing client satisfaction.
- Streamlined filing system, resulting in improved organization and efficiency for team operations.
- Streamlined communication processes by routing emails to appropriate departments. by directing emails to relevant departments.
Day Home Provider
6 Years 3 Months- Nurtured and cared for children aged 9 months to 9 years, fostering a safe and supportive environment under Day Home Agency accreditation.
- Designed and served balanced meals in accordance with Canada Food Guide, ensuring nutritional needs were met for optimal child health.
- Organized and led daily activities that promoted developmental milestones and enhanced engagement among children.
Office Assistant
9 Months- Managed telephone communications, assisting callers with inquiries and directing them to appropriate resources.
- Organized and maintained filing system, facilitating quick retrieval of important documents.
- Coordinated scheduling of respiratory maintenance appointments and sleep studies.
- Processed billing approvals and compiled monthly tracking reports, contributing to streamlined operational workflows.
Supervisor Position
1 Year 1 Month- Led team of employees to maintain seamless operations and uphold high service standards.
- Provided friendly, accurate service to customers, improving their overall experience.
- Supervised daily shift operations, ensuring smooth service flow and team coverage.
- Trained crew members on customer service standards, cash handling, and food preparation procedures.
- Monitored inventory levels and coordinated restocking to support uninterrupted restaurant operations.
Education
Diploma - Medical Office Administration
Diploma - Oil And Gas Administration
Highschool Diploma
Skills
Data management
Benefits program management
Plan administration
Employee benefits
Data entry
Customer service
Communication
Collaboration
Time management
Prioritization
Multitasking
Communication skills
Detail-oriented
Interpersonal skills
Compliance verification
Relationship building
Teamwork
Team collaboration
Reliability
Work ethic
Professionalism
Attention to Detail
Attention to detail
Coordinating
Prioritization
Continuous improvement mindset
Fast-paced environment
Tight deadlines
Administrative Procedures
Criminal Record Check
Process optimization
Benefits management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Certification
Medical Office Administration, CDI College, 2016
Personal Information
Title: Office Administrator
Timeline
Group Benefits Administrator
Finuity Wealth Inc.
02.2026 - 10.2026Read More
Group Benefits Administrator
JP Fenrich Financial
01.2017 - 01.2026Read More
Child Educator
YMCA Clareview Child Care
09.2015 - 12.2017Read More
Day Home Provider
Vegreville and Area Family Day Home Association
03.2009 - 06.2015Read More
Office Assistant
Lakeland Respiratory Services
07.2008 - 04.2009Read More
Supervisor Position
Tim Horton’s
03.2008 - 04.2009Read More
Queen Elizabeth Composite High School
Highschool Diploma
Read More
CDI College
Diploma from Medical Office Administration
Read More
CDI College
Diploma from Oil And Gas Administration
Read More