Grace Kitebi Kitebi
Winnipeg,MB
Summary
As a Business and Administration degree holder and being in the work force for over three years, I demonstrate strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. I am eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Benefits and Pension Administrator
Ellement Consulting
03.2024 - Current
- Communicate with 49-60 policyholders, healthcare providers, and legal teams to gather the necessary documentation and resolve claim disputes
- Review and analyze insurance claims to determine coverage and eligibility
- Respond to inquiries from pensioners or pension participants in regards to pension and vested rules by providing clear, accurate information
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Advised management on the development and implementation of policies related to retirement benefits, ensuring alignment with overall organizational objectives.
Bilingual Senior Banking Advisor
Royal Bank of Canada
01.2023 - 03.2024
- Answering inbound calls from 40-60 per day from clients who had inquiries about their credit cards, and rewards options
- Offered technical support when to unlock their credit cards or reset their online banking password
- Problem-solving, human skills, communication skills and multi-tasking are essential for this position
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
Loan Support Clerk
Cassel Financial Group
06.2022 - 01.2023
- Processing 20-40 Mortgage disbursements per week, preparation, and verification of loan documents.
- Attention to detail and accuracy was crucial in these positions because an error or typo on a client account may lead to negative outcomes and affect their relationship with the business
- Maintained a well-organized filing system, enabling efficient retrieval of important documents when needed.
Member Service Representative
Cassie Financial Group
07.2021 - 06.2022
- Performed daily transactions for 30-40 members per day such as cash and check deposits, helping them over the phone, and helping with their online banking
- Problem solving, analytical skills, attention to detail, communication skills, teamwork and organization were key elements for success in this position
Customer Services Representative
Concentrix
07.2020 - 09.2020
- Assisted 30-40 customers through inbound calls by providing answers to their inquiries on the company's services and products and placing online orders
Customer Services Representative
24-7 Intouch
07.2019 - 09.2019
- Assisted 40-50 customers through inbound calls by providing answers to their inquiries on the company's services and products and placing online orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Some College (No Degree) -
Canadian Mortgage Broker School
WinninpegCanadian Tax School
01.2024
3-year Business and Administration -
The University of Winnipeg
02.2022
Skills
- Multilingual in French, English, Spanish, Elementary Mandarin
- PowerPoint
- Outlook
- Microsoft Team
- Microsoft Suite
- Webex
- Attention to details and accuracy
- Credit cards knowledge
- Excellent Customer service
- Human Soft skills
- Communication skills
- Multi-tasking
- Analytic skills
- Proactive learner
- Advanced communication skills
- Microsoft Word
- Benefit plan knowledge
- Teamwork skills
- Data entry
- Credit compliance
- Working in a fast-paced environment
- Problem-solving
- Strong knowledge of insurance policies and procedures
- Finance knowledge
- Compliance Monitoring lop
- Pension regulations expertise
- Time Management
- Policy Interpretation
- Report Generation
- Data Management
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Chinese (Mandarin)
Elementary
Accomplishments
- Collaborated with team of 10 people in the development of Emerald( Migration from HSBC Canada to RBC)..
- Supervised team of 8 staff where manager was on vacation.
Timeline
Benefits and Pension Administrator
Ellement Consulting
03.2024 - Current
Bilingual Senior Banking Advisor
Royal Bank of Canada
01.2023 - 03.2024
Loan Support Clerk
Cassel Financial Group
06.2022 - 01.2023
Member Service Representative
Cassie Financial Group
07.2021 - 06.2022
Customer Services Representative
Concentrix
07.2020 - 09.2020
Customer Services Representative
24-7 Intouch
07.2019 - 09.2019
Some College (No Degree) -
Canadian Mortgage Broker School
Canadian Tax School
3-year Business and Administration -
The University of Winnipeg
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