Amanda Hodgins
Luskville,QC
Summary
Proficient small business owner with extensive experience in applying learned skills to daily operations. Expertise in problem-solving and generating detailed reports, alongside strong computer software proficiency. Committed to organizational excellence and continuous personal development. Recognized for teamwork and a proactive approach to challenges.
Overview
11
11
years of professional experience
Work History
Keying Clerk/ Acting SP04 Testing Analyst
Canadian Revenue Agency
Ottawa, ON
10.2022 - 04.2024
- Utilized government software (Heron, Excel) to input data accurately and efficiently.
- Utilized computer software programs to create reports, labels, forms, and test cases.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Developed detailed test plans and test cases based on project requirements.
- Created new testing conditions in order to test system specifications.
- Reported and wrote incident reports to document deficiencies.
Small Business Owner
Boutique Armstrong/ Unique Butterfly Boutique
Luskville, QC
07.2015 - 11.2022
- Promoted business through social media, generating leads and enhancing brand identity.
- Devised processes that increased profit levels and ensured long-term business success.
- Fulfilled customer shipping requirements by completing purchase orders and invoices.
- Maintained high customer satisfaction with proactive strategies addressing needs and resolving concerns.
- Set, enforced, and optimized internal policies to enhance responsiveness to demands.
- Utilized Google and Microsoft software for file management and administrative record-keeping.
- Developed loyal account base and fostered long-term relationships with manufacturing and design accounts.
- Organized meetings with volunteers to provide efficient collection options for clients.
Lead Sales Associate
The Children's Place
Ottawa, Ontario
08.2013 - 10.2017
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Reported sales data to upper management for review.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Pontiac High School
Shawville, QCCertificate - Business & Accounting
Heritage College
Gatineau, QCDiploma - Vet Assisting/ Tech
Ashworth College
USACertificate - Agriculture & Farm Enterprise
Heritage College
Campbell's Bay, QCSkills
- Business management and development
- Planning and execution
- Records organization and management
- Continuous education: always willing to learn
- Effective and professional communication
- Upbeat and positive personality
- Self-starter
- Proficient in Microsoft and Google applications
Volunteer
- Treasurer of the Eardley Home & School Association 3yrs
- Provides financial reports
- Comes up with marketing and fundraising ideas
- Executes those fundraising ideas
- Host monthly meetings with volunteers
- Liaison between our home school and the association
Timeline
Keying Clerk/ Acting SP04 Testing Analyst
Canadian Revenue Agency
10.2022 - 04.2024
Small Business Owner
Boutique Armstrong/ Unique Butterfly Boutique
07.2015 - 11.2022
Lead Sales Associate
The Children's Place
08.2013 - 10.2017
High School Diploma -
Pontiac High School
Certificate - Business & Accounting
Heritage College
Diploma - Vet Assisting/ Tech
Ashworth College
Certificate - Agriculture & Farm Enterprise
Heritage College
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