VINCENT JOHN A. DOTE
Moose Jaw,SK
Summary
Vincent is a seasoned HR Technology professional with over 17 years of experience in Shared Services Operations across Asia Pacific. He has a strong background in Human Capital Management applications and has excelled in delivering efficient projects for global firms. His career journey started as a Technical Consultant and has since evolved through roles such as Production Support, Business Analyst, and Testing Lead. Vincent is known for his visionary thinking, creative problem-solving, and strong analytical skills, which enable him to conceptualize solutions aligning advanced technology with business strategy. He has a track record of successfully coordinating HR processes and implementations, often involving integrations with third-party applications. Vincent's strengths lie in his excellent communication skills, strong work ethic, and effective leadership abilities, as evidenced by his commendable record of accomplishments.
Overview
17
17
years of professional experience
Work History
Operations Senior Analyst, Workday Testing Analyst
Citibank NA ROHQ (Philippines)
06.2021 - 01.2024
- Led and directed vendor people operations through monthly Change Request/Project Milestone initiatives for various HR taxonomy areas, such as Core HR, Talent and Performance, Benefits, Talent Acquisition and Onboarding, and Time and Absence releases
- Proficient in creating test scripts and providing test status updates during monthly sprints
- Ensuring Process Owners are informed of overall development progress
- Developed testing plans for projects, ensuring changes are implemented timely and effectively, in line with the testing strategy
- Conducted data quality assurance testing
- Prepared comprehensive documentation outlining project assignments, serving as a reference for future releases for Process Owners
- Conducts training sessions for new and junior team members to facilitate proper onboarding for the testing team
- Organized team training sessions to provide walkthroughs of essential taxonomy areas for hands-on testing
- Work with regional and global teams on a regular basis.
Operations Support Intermediate Analyst, Data Quality Analyst
Citibank NA ROHQ (Philippines)
07.2019 - 06.2021
- Collaborated with stakeholders during hyper-care initiatives to pinpoint data quality gaps, ensuring a smooth payroll cycle
- Possesses extensive experience in various aspects of testing, including Requirement Analysis, Test Planning, Test Effort Estimation, Test Designing, Test Execution, Defect Management, and Test Reporting
- Supported quality testing for Workday global releases
- Assisted Business Process Owners to identify areas requiring proper regression testing
- Identified critical data elements for daily monitoring as a subject matter expert, reporting findings weekly or bi-weekly to Process Owners to assess gap criticality
- Ensured system data integrity through test scripts, reports, and process controls, resolving data gaps to maintain overall system integrity and facilitate issue-free operations for Process Owners.
Operations Support Intermediate Analyst, Projects and Implementations
Citibank NA ROHQ (Philippines)
09.2015 - 07.2019
- Created test plans, facilitated daily triage meetings, presented test metrics
- Managed Issue Resolution escalation for a Global Project roll-out of in-house Employee Self Service
- Served as the UAT lead for the Global roll-out of in-house employee self-service, acting as the main contact for all regions regarding UAT phase development
- Collaborated closely with relevant workgroups to establish clear and feasible UAT schedules, test scope, scenarios, testers, and communication plans
- Provided support for existing software upgrades, including third-party applications, aiming to enhance daily operations for process owners
- Led the review and testing of Enhancement requests, collaborating with end users on new functionality and assessing the impact on current enhancements/modifications.
Business Analyst
Pro-V International (Philippines)
06.2014 - 08.2015
- Spearheaded the project implementation of Payroll interface from PeopleSoft to ADP SAP payroll application for India and Sweden
- Recipient of the Best Performance Award in 2014 by providing an excellent implementation to an overseas client.
Senior System Analyst
Hewlett Packard- Singapore (Singapore)
08.2013 - 05.2014
- Managed 5 years internal data, identified risks to data integrity
- Led disaster recovery and restoration prior to upgrading the HR System to a higher version (PeopleSoft)
- Evaluated the Global Absence management system and applied improvements to meet the client’s needs and provide recommendation
- Translate complex technical issues to HR Partners and stakeholders.
System Analyst
ITCAN PTE. Ltd. (Singapore)
03.2011 - 08.2013
- Led implementation/support for existing HR and Absence module
- Maintain proficiency with HP Ticketing System
- Collaborated with HR Partners to design and standardized custom HR Process in PeopleSoft
- Managed High-level of call, inquiries and ticketing to all technical support needs.
Software Developer
Ayala Systems Technologies Singapore PTE. LTD (Singapore)
01.2010 - 03.2011
- Led developer for Campus solutions in Singapore Management University
- Help designed and build the online application for Student to be used as front-end
- Created multiple system interface to be used in daily basis.
Technical Consultant
Ayala Systems Technologies Inc. (Philippines)
04.2007 - 12.2009
- Worked as PeopleSoft Consultant and Technical support for multiple clients based in Philippines
- Developed customized Loans Module for multiple clients
- Complete full life cycle implementation and support of Oracle PeopleSoft.
Education
Bachelor of Science in Business Administration, Major in Information Services Management -
De La Salle – College of Saint Benilde
09.2006
Skills
- System Analysis
- Design
- Improvement
- Software Development Life Cycle (SDLC)
- Data Analysis
- Business Analysis
- Strategic Development
- Project Management
- Support
- Training and Development
- Customer oriented
- Workday Business Process (Core HR, Benefits, Talent and Performance, Time and Absence)
- Workday EIB and custom reports
- PeopleSoft HCM Application module (Core HR, Absence Management, Payroll)
- SQL
- Advanced Microsoft Office
Websites
References
- Mark Garret Trajeco, Systems Operations Senior Manager, Citibank Philippines, markgarretctrajeco@gmail.com
- Valerie Mae Salvacion, Learning Administration Officer, Wellways Australia, valeriemae.lim@gmail.com
- Kari Legere, Global Head of HR Shared Services Data Services Operations, Citibank, kari.legere@citibank.com
Timeline
Operations Senior Analyst, Workday Testing Analyst
Citibank NA ROHQ (Philippines)
06.2021 - 01.2024
Operations Support Intermediate Analyst, Data Quality Analyst
Citibank NA ROHQ (Philippines)
07.2019 - 06.2021
Operations Support Intermediate Analyst, Projects and Implementations
Citibank NA ROHQ (Philippines)
09.2015 - 07.2019
Business Analyst
Pro-V International (Philippines)
06.2014 - 08.2015
Senior System Analyst
Hewlett Packard- Singapore (Singapore)
08.2013 - 05.2014
System Analyst
ITCAN PTE. Ltd. (Singapore)
03.2011 - 08.2013
Software Developer
Ayala Systems Technologies Singapore PTE. LTD (Singapore)
01.2010 - 03.2011
Technical Consultant
Ayala Systems Technologies Inc. (Philippines)
04.2007 - 12.2009
Bachelor of Science in Business Administration, Major in Information Services Management -
De La Salle – College of Saint Benilde
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