Experienced small business owner with a proven ability to quickly learn and apply new skills in a dynamic environment. Adaptable, dedicated, and collaborative team player. Excels in problem-solving and generating comprehensive reports using various computer software applications. Strong work ethic and passion, with exceptional organizational skills and a relentless drive to acquire and master new abilities.
Hi, I’m
Amanda Hodgins
Luskville,Quebec
Summary
Overview
11
years of professional experience
Work History
Canada Revenue Agency
Keying Clerk/ Acting SP04 Testing Analyst
10.2022 - 04.2024
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Input data into spreadsheets and databases
- Created new testing conditions in order to test a requested system specification
- Revised existing test conditions
- Prepared test material & test cases in Heron system & Excel
- Reported and wrote incident reports that identify deficiencies
- Keyed and reported results to other testers for verifications
- Learned and adapted quickly to new technology and software applications.
Boutique Armstrong/ Unique Butterfly Boutique
Small Business Owner
07.2015 - 11.2022
Job overview
- Promoted business via social media to generate leads and maximize brand identity.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Used Google & Microsoft software packages to maintain files and administrative records. (Excel, Word & various Google applications)
- Built loyal account base and long-term business relationships with our manufacturing and design accounts.
- Organized meetings with our volunteers in order to provide proficient collection options for our clients. (15+ members)
- Oversaw business budget planning and administration, accounting functions & purchasing.
The Children's Place
Lead Sales Associate
08.2013 - 10.2017
Job overview
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Reported sales data to upper management for review.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Pontiac High SchoolShawville, QC
High School Diploma
University Overview
Heritage CollegeGatineau, QC
Certificate from Business & Accounting
University Overview
Ashworth College
Diploma from Vet Assisting/ Tech
University Overview
Heritage College
Certificate from Agriculture & Farm Enterprise
University Overview
Skills
- Business Management and Development
- Planning and Execution
- Records Organization and Management
- Continuous Education- always willing to learn
- Basic accounting
- File and database management
- Data entry
- Effective and Professional Communication
- Upbeat and Positive Personality
- Self Starter
- Proficient in Microsoft and Google applications
Timeline
Keying Clerk/ Acting SP04 Testing Analyst
Canada Revenue Agency
10.2022 - 04.2024
Small Business Owner
Boutique Armstrong/ Unique Butterfly Boutique
07.2015 - 11.2022
Lead Sales Associate
The Children's Place
08.2013 - 10.2017
Heritage College
Certificate from Business & Accounting
Ashworth College
Diploma from Vet Assisting/ Tech
Heritage College
Certificate from Agriculture & Farm Enterprise
Pontiac High School
High School Diploma
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