Amanda Gunn
Vernon,BC
Summary
Hardworking employee enthusiastic about learning and growing both personally and professionally. Pursues opportunities to learn new skills and contribute to group success. Passionate and motivated with extensive customer service experience and an aptitude for relationship building. Skilled at problem-solving, administration, oral and written communication, understanding customer and peer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Service Advisor
Banner Recreation and Marine
Kelowna, BC
11.2019 - Current
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies and labor.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Recommended products to customers, thoroughly explaining details.
Office Coordinator
Lift Auto Group (Kelowna Performance Collision, Mark V Autobody)
Kelowna, BC
05.2016 - 11.2019
- Produced high-quality communications for internal and external use.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Cashier
Toro's Liquor Store
Vernon, BC
01.2016 - 05.2016
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Addressed customer needs and made product recommendations to increase sales.
Director or First Impressions
Craig Dunn Motor City
Portage La Prairie, MB
06.2013 - 10.2015
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Provided primary customer support to internal and external customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
Boyd Autobody & Glass
Portage La Prairie, MB
01.2011 - 06.2013
Front End Supervisor /Customer Service Representative
Sobeys
Portage La Prairie, MB
01.2010 - 02.2012
Education
Diploma of Applied Psychology And Counselling - Specialization in Professional Counselling
Kelowna College of Professional Counselling
Kelowna, BC 10.2022 - 09.2023
GED -
ESchoolBC
Kelowna, BC 06.2017 - 06.2018
Skills
- Client Rapport-Building
- Till Counting
- Handling Customer Complaints
- Records Management
- Staff Training
- Diagnostics and Repair
- Multitasking and Organization
- Operational Efficiency
- Information Updates
- Quality Inspections
- Attention to Detail
- Invoice Preparation and Processing
Timeline
Diploma of Applied Psychology And Counselling - Specialization in Professional Counselling
Kelowna College of Professional Counselling
10.2022 - 09.2023
Service Advisor
Banner Recreation and Marine
11.2019 - Current
GED -
ESchoolBC
06.2017 - 06.2018
Office Coordinator
Lift Auto Group (Kelowna Performance Collision, Mark V Autobody)
05.2016 - 11.2019
Cashier
Toro's Liquor Store
01.2016 - 05.2016
Director or First Impressions
Craig Dunn Motor City
06.2013 - 10.2015
Customer Service Representative
Boyd Autobody & Glass
01.2011 - 06.2013
Front End Supervisor /Customer Service Representative
Sobeys
01.2010 - 02.2012
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