JAMIE NOBLE
Automotive Service Advisor
Coquitlam,BC
Summary
I am an experienced, top-ranking service advisor. At Applewood I was given the
“Service Advisor of the year “
award 3-4 years i was there. ( there was no awards/ Christmas party the last year due to Covid. ) This is given to whoever has the highest Labor / RO average as well maintaining CSI store targets. I had some pretty significant life changes in my personal life and after the sale of my house earlier this year , it afforded me to take some time off. I always wanted to do some travelling , visit my daughter in Alberta , get everything situated for my son in a new city after moving here from Langley. It’s been a wonderful experience. Bringing us to today . It’s time to get back to work. I am looking to step into a roll with a company and a brand I am passionate about.
Thank you for taking the time to read over my resume. Please call or text the phone number above with any questions. I look forward to hearing from you.
Overview
17
17
years of professional experience
Work History
Service Advisor
Maple Ridge Hyundai
08.2022 - 02.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
SERVICE ADVISOR
APPLEWOOD KIA
06.2018 - 02.2022
- Lead advisors in RPO and total sales
- Highest CSI
- The average HRS/RO is 1.95-2.0
- Enjoyed learning the dealership side of things
- Quick and determined learner, especially in a fast-paced environment
MANAGER
MR. LUBE
04.2006 - 05.2018
- Managed day to day operations of the shop and a team of 15 employees
- Hiring of staff
- Scheduling work hours to ensure proper coverage
- Maintained Inventory counts and ordered supplies
- Handled claims and customer service
- Consistently achieved store targets in sales
Education
Graduated -
Aldergrove Community Secondary
Aldergrove, BCSkills
- Relevant automotive knowledge
- Vast customer service experience
- Dedicated, hardworking and trustworthy
- Mentoring new employees to hone skills
- Proven ability to upsell packages and services
- Innovative problem solver
- Ability to understand customer’s needs
- Strong sense of urgency and organization
- Sales Expertise
- Handling Customer Complaints
- Records Maintenance
- Client Rapport-Building
- Records Oversight
- Till Counting
- Listening Skills
- Attention to Detail
- Information Updates
- Multitasking and Organization
- Quality Inspections
- Customer Relationship Management
- Revenue Generation
- Corporate Standards
- Complaint Resolution
- Mechanical Aptitude
- Maintenance Reporting
- Repair Quality Inspections
- Team Collaboration
- Special Requests
- Call Volume and Quality Metrics
- Process Transactions
- Complex Product Knowledge
- Client Needs Assessment
- Understanding Customer Needs
- Sales and Upselling
- Membership Inquiries and Renewals
- Telephone Reception
Timeline
Service Advisor
Maple Ridge Hyundai
08.2022 - 02.2023
SERVICE ADVISOR
APPLEWOOD KIA
06.2018 - 02.2022
MANAGER
MR. LUBE
04.2006 - 05.2018
Graduated -
Aldergrove Community Secondary
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