Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
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SELVAKUMAR THIYAGARAJAN

London,Canada

Summary

  • Hardworking employee enthusiastic about learning Automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Advisor

Renault
05.2019 - 05.2021
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Facilitated custom part orders and completed accurate to meet aggressive deadlines
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Coordinated with parts department to determine availability of necessary components.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Suggested add-on services that would be helpful to customers and improve bottom line
  • Pleasantly greeted customers and asked open-ended questions to better determine needs
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Documented problems and corrective actions to maintain records
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Implemented and developed customer service training processes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Automotive Engine Test Engineer

Renault Nissan Automotive India Private Limited
Chennai, Tamilnadu
07.2016 - 07.2017
  • Performed pre-construction, quality and safety management, as well as constructability review, start-up and commissioning
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Developed and implemented process improvement strategies.
  • Adjusted equipment to meet different productivity levels.
  • Documented production data and output to enable tracking history and maintain accurate records.
  • Monitored production to determine adherence to schedule and minimize delays.
  • Streamlined production process to maximize safety and productivity.

Education

Post Graduate Diploma - Automotive Sales Management

Fanshawe College of Applied Arts And Technology
London, ON
12.2022

Post Graduate Diploma - Automotive Service Management

Fanshawe College
London, ON
12.2021

Bachelor of Science: Bachelor of Engineering - Electronics

RMK College of Engineering
04.2016

Skills

  • Invoicing
  • Client Needs Assessment
  • Sales Goals
  • Product Sales
  • Contract Preparation
  • Invoice Preparation
  • Resolving Shipping and Delivery Problems
  • Insurance Knowledge
  • Scheduling
  • Sales
  • Invoice Processing
  • Records Oversight
  • Point of Sale Systems
  • Appointment Setting
  • New Product Information
  • Customer Complaint Resolution
  • Product Knowledge
  • Vehicle Maintenance
  • Vehicle Inspection
  • Predictive and Preventive Maintenance
  • Records Maintenance
  • Records Management
  • Staff Training
  • Client Rapport-Building

Accomplishments

  • Resolved product issue through consumer testing
  • Supervised team of 4 staff members
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Collaborated with team of 15 in the development of Renault Kwid Engine Testing
  • HIKING
  • I love exploring waterfalls in deep forests
  • I have visited around 150+ waterfalls across India.

Certification

Salesforce CRM certification.

CDK Global Certification

Additional Information

LinkedIn Profile: linkedin.com/in/selva-kumar-384b401b5

Timeline

Service Advisor

Renault
05.2019 - 05.2021

Automotive Engine Test Engineer

Renault Nissan Automotive India Private Limited
07.2016 - 07.2017

Post Graduate Diploma - Automotive Sales Management

Fanshawe College of Applied Arts And Technology

Post Graduate Diploma - Automotive Service Management

Fanshawe College

Bachelor of Science: Bachelor of Engineering - Electronics

RMK College of Engineering

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