Hi, I’m
Amanda Chirinos
Scarborough,ON
Summary
Excellent cross-cultural communication skills in both Spanish and English. Organized and proactive second semester Personal Support Worker student; passionate about helping clients lead fulfilling lives by managing health-related conditions and willing to provide quality care for clients with various needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
5
years of professional experience
Work History
Extendicare GuilwoodScarborough, ON
Personal Support Worker Student
07.2023 - 08.2023
Job overview
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Feeding
- Supported bathing, dressing and personal care needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Helped clients get in and out of beds and wheelchairs.
SHN Centenary HospitalScarborough, ON
Personal Support Worker Student
05.2023 - 06.2023
Job overview
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Feeding
- Aided with mobility and independence
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Reported concerns to nurse supervisor to promote optimal care.
Full Potential SolutionsBogota, Colombia
Customer Service Representative
07.2022 - 12.2022
Job overview
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved customer service wait times to mitigate complaints.
TeleperformanceBogota, Colombia
Operations Lead Supervisor
11.2020 - 06.2022
Job overview
- Recruited, on boarded, trained and supervised team of 30+
- Performed monthly reviews and analysis of 30+ employees, driving team members to exceed KPIs
- Created targeted programs to identify employees motivation to be able to provide incentives to reduce attrition numbers by 10
TeleperformanceBogota, Colombia
Operations Supervisor
05.2019 - 11.2020
Job overview
- Experience managing employees and helping them fulfill major projects, such as increasing productivity and manufacturing quality
- Skilled at increasing sales numbers by 15% with impressive management and sales coaching
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
TeleperformanceBogota, Colombia
Customer Service Representative
01.2019 - 05.2019
Job overview
- Worked to ensure a positive and hassle-free customer experience
- Mentored 10 new hires, achieving 95% adherence to KPIs
Education
Centennial College of Applied Arts And TechnologyScarborough, ON
Certificate from Personal Support Worker
08.2023
University Overview
- Anatomy
- Foundations of Mental Health
- Developmental Stages and Alterations in Health
- Personal and Professional growth
- Personal Support Worker Skills Practice
Life Saver 101Toronto, ON
Standard First Aid & CPR Level HCP (BLS)
03.2023
TraincanToronto, ON
Food Handlers Certificate
06.2023
Alzheimer Society of TorontoToronto, ON
Dementia Foundations Course
06.2023
Skills
- Community Integration
- Housekeeping
- Client Transportation
- Client Documentation
- Mobility Assistance
- PPE Usage
- Meal Preparation
- Relationship Building
- ADL Assistance
- First Aid and Safety
- Respectful and Compassionate
- Bedside Care
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Timeline
Personal Support Worker Student
Extendicare Guilwood
07.2023 - 08.2023
Personal Support Worker Student
SHN Centenary Hospital
05.2023 - 06.2023
Customer Service Representative
Full Potential Solutions
07.2022 - 12.2022
Operations Lead Supervisor
Teleperformance
11.2020 - 06.2022
Operations Supervisor
Teleperformance
05.2019 - 11.2020
Customer Service Representative
Teleperformance
01.2019 - 05.2019
Centennial College of Applied Arts And Technology
Certificate from Personal Support Worker
Life Saver 101
Standard First Aid & CPR Level HCP (BLS)
Traincan
Food Handlers Certificate
Alzheimer Society of Toronto
Dementia Foundations Course
Similar Profiles
Rishae FisherRishae Fisher
Personal Support Worker/Home Support Worker at ExtendicarePersonal Support Worker/Home Support Worker at Extendicare
Chelsea LabelleChelsea Labelle
PSW Training Nursing Home and Community Practicum at Extendicare Tecumseh LTC, ParamedPSW Training Nursing Home and Community Practicum at Extendicare Tecumseh LTC, Paramed
Alyssa GuarinAlyssa Guarin
HR Business Partner at ExtendicareHR Business Partner at Extendicare
Samanpreet KaurSamanpreet Kaur
Contact Center Representative & Insurance Sales Advisor at TD InsuranceContact Center Representative & Insurance Sales Advisor at TD Insurance
Dhwani MehtaDhwani Mehta
Account Coordinator at SMS SecurityAccount Coordinator at SMS Security