Amanda Book
Woodstock,ON
Summary
Proven leader and efficient problem-solver, I elevated service standards at Ontario Provincial Parks by integrating innovative cleaning practices and fostering team collaboration. Skilled in supply inventory management and customer service, I consistently exceeded client expectations, ensuring projects were completed with exceptional attention to detail and safety compliance.
Overview
24
24
years of professional experience
Work History
Head Cleaner
Ontario Provincial Parks
04.2024 - 09.2024
- Continuously researched industry trends and innovations to incorporate best practices within our service offerings.
- Collaborated with other department heads to ensure seamless integration of cleaning services within ongoing projects or events.
- Managed inventory effectively, ensuring adequate supplies for all projects without wastage or excess costs.
- Upheld strict quality control measures throughout each project, consistently delivering exceptional results that exceeded client expectations.
- Streamlined the cleaning process with proper planning, organization, and delegation of tasks.
- Mentored junior staff members into becoming skilled professionals capable of handling complex cleaning tasks independently.
- Fostered a positive work culture focused on teamwork, open communication, and mutual respect among team members.
- Addressed client concerns promptly, ensuring their complete satisfaction with our services at all times.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Supervised supplies in inventory and submitted reorder requests.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Farm Hand
WK Farms
02.2023 - 10.2023
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
- Packaged egg products for shipment and additional processing.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
- Streamlined feeding processes, ensuring all animals received appropriate nutrition for optimal growth and health.
Office Assistant
ASE
03.2001 - 10.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Coordinated and scheduled meetings and appointments.
Skills
- Strong attention to detail
- Team Leadership Qualities
- Equipment Maintenance Knowledge
- Staff Training and Development
- Delegation and Supervision
- Health and safety compliance
- Project management experience
- Knowledge of cleaning chemicals
- Problem-solving capabilities
- Customer Service
- Housekeeping
- Interior and exterior cleaning
- Health and Safety Regulations
- Crew Management
- Supply Inventory Management
- Exceptional time management
- Teamwork and Collaboration
- Problem-Solving
- Adaptable and Flexible
- Effective Communication
- Self Motivation
- Commercial Cleaning
- Adaptability and Flexibility
Languages
English
Timeline
Head Cleaner
Ontario Provincial Parks
04.2024 - 09.2024
Farm Hand
WK Farms
02.2023 - 10.2023
Office Assistant
ASE
03.2001 - 10.2020
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