Aman Shaik Abdul

* Supporting Google by driving the adoption of Local Services Ads - Google' among 'Small and Medium Business'.

* Creating use cases to align with customers' marketing needs by building a thorough understanding of the product.

* On boarding new businesses by performing a thorough needs assessment and elucidating the benefits of 'Local Services Ads - Google' to Decision Makers.

* Leveraging Salesforce CRM to send out emails, track existing opportunities and log new leads.

* Initiate and maintain contact with the Ad Agency for Marketing Support

* Develop and organize meetings and other events for information purposes.

* Lead weekly, & monthly meetings discussing the Local service ads and google ads metrics such as
impressions, analyzing the account performance and accordingly implementing solutions.

* To obtain information regarding the customers business goals and build market intelligence.

* Reviewing service complaints & supporting the complaints lead with resolution & follow up.

* Determine & execute escalations processes for both urgent & non-urgent clients.

* Work in collaboration with marketing agencies to gain insights about the challenges to improve their
Google Local Service Ads account using effective client’s needs assessment.

* Leveraging Salesforce CRM to send out calls, emails, track existing opportunities and log new leads.

* Successfully troubleshoot or escalate issues and feedback through appropriate channels of support.

* Overseen Amazon Seller Central accounts, ensuring accurate product listings, pricing, inventory management, and timely shipments (FBA & Easy Ship).

* Maintained the performance of Amazon listings, including keyword optimization, product descriptions, and images, as per Amazon guidelines.

* Advised clients by aligning their business needs in an ever-changing business environment.

* Implemented strategies to maximize sales, including promotional campaigns, deals, and seasonal offers.

* Analyzed performance by reviewing customer feedback to identify trends, opportunities, and areas for improvement.

* Worked with marketing teams to create Amazon-specific content, including enhanced brand content (EBC) and A+ content.

* Raised tickets to the dedicated teams for any issues occurred.

* Optimized Campaigns by suggesting the use of Sponsored Products.

* Worked with the FBA warehouse team for any misses on the shipment by raising tickets.

* Used Amazon analytics tools (e.g., Amazon Seller Central reports, Brand Analytics) to track key performance indicators (KPIs) and adjust strategies accordingly.

* Worked closely with Category Manager, Tech team, logistics, and inventory teams to ensure smooth product launches and stock availability.

* Provided inputs to the Program Managers for the enhancement of SOPs and Process.