Altaf Shariff
Calgary,AB
Summary
Dynamic professional with a proven track record at the City of Calgary, adept at optimizing workforce scheduling and enhancing operational efficiency. Skilled in problem-solving and relationship building, with a strong focus on customer service and collaboration. Trained staff to ensure compliance while fostering a culture of excellence, accountability, and a spirit of togetherness.
Overview
34
34
years of professional experience
Work History
Workforce Scheduler & Service - Dispatcher
City of Calgary
10.1991 - Current
- Successfully manage schedules for over 3,000 employees in a unionized environment, ensuring compliance with labor laws and collective bargaining agreements.
- Provide high-level support to staff members, ensuring timely responses to inquiries and fostering strong internal customer satisfaction.
- Developed and optimized workforce scheduling processes to enhance operational efficiency.
- Answered the phone promptly, demonstrating an ability to listen and empathize with staff members while ensuring a high level of internal guest satisfaction.
- Collaborated with department leads to assess staffing needs and allocate resources effectively.
- Analyzed scheduling data to identify trends and improve service delivery outcomes.
- Implemented automated scheduling tools to streamline operations and reduce manual errors.
- Trained staff on new scheduling systems, ensuring seamless adaptation and compliance.
- Enhanced customer satisfaction by ensuring appropriate staffing levels during busy periods, preventing long wait times or service delays.
Owner Operator
Second Cup Coffee - Franchise
04.1999 - 11.2018
- Managed daily operations to ensure high-quality customer service and product delivery.
- Developed and implemented training programs for new staff on beverage preparation and customer engagement.
- Oversaw inventory management, ensuring optimal stock levels and product freshness.
- Established marketing strategies to increase local brand awareness and customer loyalty.
Education
High School Diploma -
Aga Khan Secondary School
Dar-Es-SalamSkills
- Problem Solving & Adaptability
- Relationship building & Conflict Management
- Communication & TeamWork
- Company Ambassadorial Skills
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Professional Working
Timeline
Owner Operator
Second Cup Coffee - Franchise
04.1999 - 11.2018
Workforce Scheduler & Service - Dispatcher
City of Calgary
10.1991 - Current
High School Diploma -
Aga Khan Secondary School