Summary
Overview
Work History
Education
Skills
Timeline
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Altaf Rahman

Pickering,ON

Summary

Manufacturing and Validation Engineer with 5 years of experience optimizing production processes, reducing costs, and enhancing product quality. Proven ability to implement lean methodologies, improve efficiency, and drive continuous improvement initiatives. Skilled in quality engineering statistical analysis, strategic planning, and compliance with regulatory standards (FDA, DEA, EMA). Experienced in root cause analysis, corrective/preventive actions (CAPA), and failure mode effect analysis (FMEA). Proficient in validation protocols/reports (IQ, OQ, & PQ), configuration management, and test planning. Strong team-oriented skills for participating in complex projects.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

CBV Collections Ltd
Markham, ON
02.2023 - Current
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Maximized satisfaction by anticipating needs and consistently offering expert support.
  • Collaborated across departments to resolve customer-related issues.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Handled customer inquiries, payments and service requests.
  • Informed customers of promotions and special offers to increase sales.
  • Enhanced customer satisfaction with fast, knowledgeable service.

Quality Control Inspector

RT Plastics
North York, ON
02.2022 - 12.2022
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Completed precise measurements using special tools.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Evaluated components and final products against quality standards and manufacturing specifications.

Process Validation Engineer

Flex
Buffalo Grove, IL
03.2018 - 12.2021
  • Developed and executed validation protocols for qualification (IQ / OQ / PQ) of medical device manufacturing equipment and utilities.
  • Performed risk management activities using Failure Mode Effect Analysis (FMEA) techniques to identify potential failure modes on medical device manufacturing equipment.
  • Start up and troubleshooting of injection molding machine to meet quality and quantity standard.
  • Used Solid Works when applicable to design the injection molded parts and mechanical fixtures.
  • Experienced in working with suppliers for the development of inspection methods.
  • Responsible for initiating, implementing and completing change control, deviations, investigations, impact/risk assessments, root cause analysis and CAPA.
  • Authored operational, maintenance and calibration procedures for production equipment, test equipment and utilities.

Education

Master in Engineering Management -

Indiana Institute of Technology
Fort Wayne, Indiana
12-2017

Bachelor in Mechanical Engineering -

Osmania University
Hyderabad, India
05.2013

Skills

  • Validation master plans
  • Materials Testing
  • Product Inspection
  • Solid Works
  • Quality Control Planning
  • Blueprint Reading
  • Six Sigma Methodologies
  • Root Cause Analysis
  • Process Validation
  • Production Planning

Timeline

Customer Service Representative

CBV Collections Ltd
02.2023 - Current

Quality Control Inspector

RT Plastics
02.2022 - 12.2022

Process Validation Engineer

Flex
03.2018 - 12.2021

Master in Engineering Management -

Indiana Institute of Technology

Bachelor in Mechanical Engineering -

Osmania University

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Altaf Rahman