Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMARA ERONDU

Brandon,MB

Summary

Competent Relationship and Customer Service Manager with over 10 years’ experience in relationship management, account management, product sales and business development within the banking and telecoms sector. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CBV Collections Services Ltd
04.2023 - Current
  • Managing over 80 incoming calls from customers by following established call process flow, asking right questions to determine nature of query.
  • Taking payment, explaining charges, and helping customers to navigate self-serve.
  • Ensure that confidential information is not requested or disclosed without customer's consent and maintain privacy of customer and client information.
  • Cultivating positive relationships with clients to support company’s PR objectives.

Relationship Manager

First Bank of Nigeria Ltd
01.2017 - 11.2022
  • Strategically provide frontline support and services to current and potential customers to meet their banking needs, including marketing and cross-selling products.
  • Grew Olorunsogo branch LAD income and base by having right loan mix, thereby increasing base from 160 million Naira in October 2021 to N310 Million Naira as of August 2022
  • Leveraged on existing relationship to increase bank FCY deposit base from $450,000 monthly average to $740,000 therefore increasing NRFF income by 39%.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Created financial dashboards to provide insights into key performance indicators.

Funds Transfer Officer/Money Transfer Agent

First Bank of Nigeria Ltd
08.2015 - 01.2017
  • Identified customer’s financial needs for effective diagnosis of best product that is best for them.
  • Enrolled customers on at least two e-business platforms, which reduced crowds in banking hall by 40% and increased income on digital platforms by 30%
  • Carried out customer financial checks and functioned as third point of reference for providing information.
  • Maintained client relationships by assisting customers in managing their accounts, proactively solving problems and responding to inquiries and concerns regarding financial needs.

Education

MBA - Business Administration

Ladoke Akintola University of Technology
Nigeria

B.Sc - Public Administration

Anambra State University
Nigeria

Skills

  • Business Development
  • Customer Service
  • Project Management
  • Sales and Marketing Strategies
  • Process Improvement
  • Client Retention and Relations
  • Performance Optimization
  • Revenue Generation
  • Resource Management
  • Microsoft Office Suite

Certification

  • Scrum Master Certified (SMC)

SCRUMStudy

Credential ID: 940704



  • IIBA Advanced Business Analysis

Credential ID: 268359-703

Timeline

Customer Service Representative

CBV Collections Services Ltd
04.2023 - Current

Relationship Manager

First Bank of Nigeria Ltd
01.2017 - 11.2022

Funds Transfer Officer/Money Transfer Agent

First Bank of Nigeria Ltd
08.2015 - 01.2017

MBA - Business Administration

Ladoke Akintola University of Technology

B.Sc - Public Administration

Anambra State University

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AMARA ERONDU