Jerusalem Assefa
Kitchener,ON
Summary
Experienced with HR administrative tasks, ensuring seamless coordination and support within HR department. Utilizes effective organizational skills and attention to detail to manage employee records and assist in recruitment processes. Track record of fostering positive employee relations and maintaining compliance with HR policies.
Overview
3
3
years of professional experience
Work History
Collections Agent
CBV Collections LTD
01.2024 - 04.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Makeup Instructor
Glow College Academy
10.2022 - 12.2023
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Tier 2/Chat Support
Majorel
11.2020 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Business Administration - Business Administration And Management
Anderson College
Mississauga, ON07-2025
Makeup Instructor Certificate - Cosmetology
Glow College Academy
Kitchener, ON01-2018
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Training and teaching
- Proficiency in [software]
Languages
Amharic
Native or Bilingual
Timeline
Collections Agent
CBV Collections LTD
01.2024 - 04.2024
Makeup Instructor
Glow College Academy
10.2022 - 12.2023
Tier 2/Chat Support
Majorel
11.2020 - 11.2022
Business Administration - Business Administration And Management
Anderson College
Makeup Instructor Certificate - Cosmetology
Glow College Academy
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