Alkarim Merali
Lexus Downtown Downtown Auto Group
East york,Ontario
6
years of professional experience
Knowledgeable Desired Position with solid background in managing service operations and ensuring customer satisfaction. Proven track record of implementing process improvements and resolving escalated issues effectively. Demonstrated ability to lead teams and streamline workflows while maintaining high service standards.
Professional service manager adept at overseeing daily operations and enhancing customer experiences. Proven track record in team collaboration, problem-solving, and adapting to changing demands. Strong skills in leadership, conflict resolution, and operational efficiency. Known for reliability and consistently delivering results.
Work History
Assistant Service Manager
1 Year 7 Months- Supervised service drive operations, ensuring smooth customer flow and timely advisor handoffs.
- Coordinated repair order processing, maintaining accuracy across estimates, approvals, and documentation.
- Coached service advisors on customer communication, write-up procedures, and follow-up standards.
- Monitored technician workflow, balancing workload to improve throughput and bay utilization.
- Resolved escalated customer concerns, protecting satisfaction and retention throughout service visits.
BDC Service Representative
1 Year 3 Months- Managed inbound and outbound service calls to schedule appointments and resolve customer inquiries.
- Updated CRM records with accurate customer details, appointment notes, and follow-up status.
- Coordinated with service advisors to confirm repairs, timing, and customer expectations.
- Rescheduled missed appointments and maintained consistent communication for service retention.
- Responded to internet service leads with prompt, professional appointment booking support.
Head lot attendant
2 Years- Coordinated daily activities through communication with GSM and GM.
- Coordinated guest transportation to and from dealership to support smooth front-desk operations.
- Led lot attendant team to maintain smooth day-to-day parking and lot management.
lot attendant
1 Year- Executed comprehensive car detailing to maintain vehicle appearance and customer-ready condition.
- Shuttling guests to and from the dealership
- Moving cars in a orderly fashion
- Dropping and picking up luxury cars
- Coordinated vehicle placement across sales and service lots for efficient inventory flow.
- Inspected incoming and outgoing vehicles for damage, cleanliness, and readiness.
- Shuttled customer and inventory vehicles safely between service bays, showroom, and storage areas.
Education
- police foundations
Omvic license obtained
Skills
Time management
Customer service
Leadership skills
General dealership skills
Customer service focus
Staff training and development
Service planning
Schedule coordination
AWARDS
Outstanding customer service while as a lot attendant customer was very satisfied any decided to name me in a review first ever lot attendant to receive a review.
Timeline
Assistant Service Manager
Lexus Downtown Downtown Auto Group
02.2025 - 09.2026Read More
BDC Service Representative
Downtown Auto Group
10.2023 - 01.2025Read More
Head lot attendant
Lexus on the park
09.2021 - 09.2023Read More
lot attendant
Lexus on the park
09.2020 - 09.2021Read More
Centennial college
from police foundations
Read More