Jo-Anne Potter
PENTICTON,BC
Summary
Results-driven Assistant Service Manager with extensive experience in dispatching and invoicing. Skilled in conflict resolution and team leadership, consistently achieving operational excellence and enhancing customer satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Service Manager
Bannister Chevrolet Penticton
Penticton, British Columbia
03.2014 - 09.2025
- Dispatching 14 Automotive Technicians
- Invoicing upwards of 70 repair orders per day
- Warranty claim submission
- Preparing document
- Data entry
- Quotes
- Shipping/Receiving
- Daily/Monthly invoicing
- Running reports for month end
- Answering phones, making appointments
- Checking customers in on arrival
Warranty Administrator
Murray Buick GMC
Penticton, British Columbia
09.2009 - 12.2014
- Dispatching 18 Automotive Technicians
- Invoicing upwards of 70 repair orders per day
- Warranty claim submission
- Preparing documents
- Data entry
- Quotes
- Reviewed repair orders to validate warranty coverage and compliance.
- Processed warranty claims for customer vehicles efficiently and accurately.
Education
Some College (No Degree) - Legal Studies
Sprott Shaw College
Penticton, BCSkills
- Service scheduling
- Technician dispatching
- Customer service
- Accurate invoicing
- Warranty processing
- Order processing
- Data management
- Document management
- Operations monitoring
- Team management
- Strong leadership
- Conflict management
- Business growth
- Customer management
- Coaching
- Relationship management
- Attention to detail
- Time management
- Critical analysis
- Rapport management
- Team building
- Office management
- Rapport management
Languages
English
Professional
Timeline
Assistant Service Manager
Bannister Chevrolet Penticton
03.2014 - 09.2025
Warranty Administrator
Murray Buick GMC
09.2009 - 12.2014
Some College (No Degree) - Legal Studies
Sprott Shaw College