Alison Brennan
Huntington Beach
Summary
Motivated professional with a solid background in baking and customer service. Recognized for exceptional attention to detail and teamwork, ready to contribute expertise to support business success.
Overview
14
14
years of professional experience
Work History
Baker
Albertsons
Clarkston
09.2022 - 10.2025
- Followed food safety guidelines while preparing all food items.
- Maintained cleanliness of mixing equipment and work surfaces to ensure safe food preparation.
- Operated ovens and other equipment to bake products according to established recipes.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Met with customers to discuss needed bakery items and take orders
- Operated baking equipment and tools safely and efficiently.
- Maintained cleanliness and organization of the baking area at all times.
- Collaborated with team members to ensure timely product availability.
- Monitored ingredient inventory and restocked supplies as needed.
- Assisted in training new bakers on proper techniques and processes.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Attended training sessions related to food safety procedures and techniques.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Designed appealing product displays to maintain unique presentation.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Placed orders for additional supplies when necessary based on production needs.
- Created attractive dessert trays for catering events.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Organized store by returning merchandise to proper areas and restocked displays.
Customer Service Representative
Burlington
Huntington Beach
02.2020 - 08.2022
- Resolved customer complaints efficiently and effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained clean and organized merchandise displays
- Educated customers on promotions and loyalty programs.
- Handled returns and exchanges according to store policies.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
Server
Mother's Market
Anaheim
05.2014 - 11.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments using point-of-sale systems with accuracy.
- Prepared tables for service, ensuring proper settings and décor alignment.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Foster Youth Mentor/ Tutor
Paramount Unified School District
Paramount
06.2011 - 06.2014
- Provided one-on-one mentoring to support personal development and academic success.
- Collaborated with parents and guardians to address youth challenges effectively.
- Designed educational materials focused on life skills and career exploration.
- Monitored progress of mentees, providing feedback and encouragement regularly.
- Actively listened to understand the needs of each individual participant.
- Educated youth about topics such as drug prevention, conflict resolution, decision making skills.
- Maintained records of progress on goals and objectives set by youth participants.
Education
Bachelor of Arts - Education
Cal State University Dominguez Hills
Carson, CA12-2013
Skills
- Food safety compliance
- Effective communication
- Adaptive and creative
- Verbal and written communication
- Active listener
- Equipment operation
- Production tracking
- Customer relationship management
- Inventory management
- Team collaboration
Timeline
Baker
Albertsons
09.2022 - 10.2025
Customer Service Representative
Burlington
02.2020 - 08.2022
Server
Mother's Market
05.2014 - 11.2019
Foster Youth Mentor/ Tutor
Paramount Unified School District
06.2011 - 06.2014
Bachelor of Arts - Education
Cal State University Dominguez Hills