Alexis C. Case Cabrera
Milton
Summary
A dedicated Talent and Business Operations Manager with experience managing high-performing teams, driving store operations, and delivering exceptional client experiences. Known for strong communication, accountability, and the ability to balance sales, service, and operational priorities. Brings a track record of developing talent, improving store processes, and supporting business objectives through planning, analytics, and consistent leadership presence.
Overview
9
9
years of professional experience
Work History
Talent and Business Operations Manager
Sephora Canada
04.2025 - Current
- Lead overall store operations, talent development, and business performance in partnership with the Store Director.
- Oversee hiring, onboarding, and talent pipeline development to maintain a fully staffed, high-performing team.
- Strengthen operational standards through precise execution of inventory management, shipment processing, and compliance audits.
- Reduced store shrink from 2.9% to 1.3% by improving inventory controls, coaching staff on loss-prevention best practices, and tightening process accountability.
- Analyze sales, payroll, productivity, and operational KPIs to identify trends and drive strategic business decisions.
- Coordinate scheduling, workload planning, and communication of company programs to ensure smooth daily operations.
- Build a positive, accountable culture through structured coaching, recognition, and development planning.
- Serve as a key decision-maker for daily store operations, resolving escalations and ensuring a seamless client experience.
- Led talent acquisition initiatives to build a diverse, high-performing team aligned with company values.
Stage Experience & Services Manager
Sephora Canada
08.2023 - 04.2025
- New Store Opening Makeup Captain
- Review and plan analytics to ensure store is on track for sales and payroll
- Ensure selling model (GGTS) is living in store through facilitation of workshops, role play, and effective onboarding
- Drive client engagement through loyalty program initiatives
- Plan and manage all in-store events
- Zone Cast and leadership support for business needs
- Develop Artistry Certification for Paid Services Beauty Advisors
- Manage and create schedule for Paid Services Beauty Advisors
- Support store hiring needs
- Strategically plan solutions based on store goals and opportunities
- Review HASM and services reporting to ensure targets are met
Operations Lead
Sephora Canada
09.2021 - 08.2023
- Assisted in hiring and training six-person operations team
- Managed operations tasks, mentorship, and process standards
- Oversaw inventory, shipping, receiving, and cycle counts
- Managed cleaning programs and visual merchandising standards
- Served as Manager-on-Duty when needed
- Resolved customer escalations and SAT issues
Skincare Consultant & Sephora Collection Ambassador
Sephora Canada
12.2019 - 09.2021
- Delivered personalized skincare consultations and product applications
- Trained team members on new products
- Planned marketing events, increasing Sephora Collection penetration by 12% within six months
Cashier / Acting Head Cashier
The Home Depot
02.2018 - 12.2019
- Provided customer service and front-end leadership support
- Assisted with inventory preparation
Placement Student
Pegasus Community Project
01.2017 - 04.2017
- Planned and facilitated therapeutic activities
- Supported participants with daily living routines
Games Associate
Canada’s Wonderland
06.2016 - 10.2016
- Assisted guests with game participation and POS
Education
Diploma - Social Service Worker
George Brown College
Toronto, ONOSSD - Drama Major, Dance & Vocals Minor
Wexford Collegiate School for the Arts
Scarborough, ON01.2016
Skills
- Team Leadership & Coaching
- Customer Experience
- Store Operations & Inventory
- Event Planning & Execution
- Conflict Resolution
- Training & Onboarding
- Scheduling & Workforce Planning
- Sales Analysis & Reporting
- Visual Merchandising
Timeline
Talent and Business Operations Manager
Sephora Canada
04.2025 - Current
Stage Experience & Services Manager
Sephora Canada
08.2023 - 04.2025
Operations Lead
Sephora Canada
09.2021 - 08.2023
Skincare Consultant & Sephora Collection Ambassador
Sephora Canada
12.2019 - 09.2021
Cashier / Acting Head Cashier
The Home Depot
02.2018 - 12.2019
Placement Student
Pegasus Community Project
01.2017 - 04.2017
Games Associate
Canada’s Wonderland
06.2016 - 10.2016
OSSD - Drama Major, Dance & Vocals Minor
Wexford Collegiate School for the Arts
Diploma - Social Service Worker
George Brown College