Kendall Saunders
Grande Prairie,AB
Summary
Detail-oriented manager with eight years of beauty retail experience and five years of leadership experience. Adept at operational excellence, strategic hiring, and managing several parts of a business. Committed to maximizing profit in all areas, and development for employees on the team.
Overview
8
8
years of professional experience
Work History
Talent Business Operations Manager
Sephora
Grande Prairie, Alberta
07.2023 - Current
- Head of recruitment in the store; hosted prescreening sessions and interviews to determine the best fit candidates for store needs.
- Conducted new hire orientations and onboarding to provide company information and establish performance requirements.
- Oversaw and implemented operational policies and procedures to improve and monitor efficiency and workload in operations.
- Assessed employee performance, and held coaching conversations accordingly.
- Analyzed market trends and identified new business opportunities for employee coverage and scheduling.
- Managed the store's profit and loss in detail, and implemented strategies to maximize profit.
- Managed a large team of staff members, providing guidance and direction to ensure the successful completion of projects.
- Created and maintained schedules for employees in the store.
- Enforced client service standards and resolved client concerns to uphold quality service.
- Managed all shipment and receiving processes.
- Oversaw loss prevention and managed total shrink.
Services Lead
Sephora
Grande Prairie, AB
02.2021 - 07.2023
- Certified employees when applicable for Makeup/Skincare services.
- Coached, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Upheld specific metrics dedicated to service performance.
- Created and conducted service training to teach and certify artists.
- Collaborated with partners to drive results for specific events.
- Adhered and followed hygiene standards and health inspections.
- Communicated and built relationships with brand partners.
Colour Constultant
Sephora
Grande Prairie, AB
06.2018 - 02.2021
- Provided excellent client service and upsold products to meet client needs.
- Provided beauty services and makeovers to paying clients.
- Followed hygiene and cleaning policies and standards.
- Replenished sold items to help manage inventory and stock levels.
- Achieved goals given.
Selling Specialist
Garage
Grande Prairie, AB
11.2019 - 01.2021
- Met sales goals for products subject to special promotions, emphasizing special offers in interactions with customers and keeping records of promotional sales.
- Operated register point-of-sale interface to enter customer orders into computer system, creating comprehensive record of transaction details and processing payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Beauty Consultant
Shoppers Drug Mart Beauty Boutique
Grande Prairie, AB
06.2017 - 07.2019
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended appropriate products to meet customers' individual needs.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Showed customers how to apply makeup and other products to achieve desired looks.
Education
Peace Wapiti Academy
Grande Prairie, AB06.2016
Bachelor of Arts
Grande Prairie Regional College
Skills
- Recruitment strategies
- Employee onboarding
- Operational efficiency
- Profit management
- Client service
- Loss prevention
- Trend analysis
- Schedule preparation and business planning
- Performance evaluations
- Conflict resolution
- Policy implementation
Timeline
Talent Business Operations Manager
Sephora
07.2023 - Current
Services Lead
Sephora
02.2021 - 07.2023
Selling Specialist
Garage
11.2019 - 01.2021
Colour Constultant
Sephora
06.2018 - 02.2021
Beauty Consultant
Shoppers Drug Mart Beauty Boutique
06.2017 - 07.2019
Peace Wapiti Academy
Bachelor of Arts
Grande Prairie Regional College
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