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Lisa Petrungaro
King City,Canada
Summary
Resource Management and Workforce Planning leader with a strong track record in optimizing capacity and utilization for professional services organizations. Recognized for developing executive dashboards and strategic reports that enhance decision-making and operational performance. Proven ability to build trusted relationships and drive change while simplifying complex workforce challenges.
Overview
2
2
Languages
1
1
Certification
25
25
years of professional experience
Work History
SENIOR MANAGER, ADVANCED SOLUTIONS – BUSINESS OPERATIONS
Compugen Canada
Toronto, Canada
01.2023 - 03.2026
- Developed executive dashboards, strategic workforce reports, and KPI scorecards providing visibility into utilization, capacity, backlog, forecasting, and overall business performance.
- Partnered with Finance, Practice Leadership, and Analytics to align workforce planning, financial planning, resource investments, and operational performance.
- Supported strategic workforce planning, headcount planning, staffing, and resource allocation decisions through capacity analysis, demand forecasting, workforce analytics, and executive reporting.
- Led workforce planning, capacity forecasting, utilization reporting, and operational performance management supporting an $18M Professional Services business.
- Oversaw Kantata reporting and forecasting, delivering insights to executive leadership on utilization, remaining revenue, project health, and resource demand.
- Managed timesheet compliance and reporting processes, enhancing data quality for accurate financial reporting.
- Established governance and reporting processes for Drawdown, BOT, and Ad-Hoc Support engagements, ensuring operational consistency and accuracy in reporting.
- Identified and implemented process improvements that increased operational efficiency and reduced administrative effort.
NATIONAL RESOURCE MANAGER – PROFESSIONAL SERVICES
Compugen Canada
Toronto, Canada
01.2019 - 01.2023
- Led and mentored Resource Management professionals, driving consistent workforce planning practices, utilization management, and operational excellence across the organization.
- Led workforce planning and resource management strategies supporting national Professional Services teams while achieving 75% utilization targets.
- Developed forecasting models, workforce analytics, and capacity planning scenarios to support hiring, resource deployment, and long-term workforce planning.
- Built trusted partnerships with Practice Leaders, Finance, HR, and Talent Acquisition to align workforce capacity, hiring plans, and resource deployment with evolving business priorities.
- Created executive reports that identified capacity constraints, utilization trends, forecasted demand, and workforce optimization opportunities for informed decision-making.
- Partnered with senior leadership to optimize resource allocation, resolve staffing conflicts, and maximize consultant utilization across national Professional Services teams.
- Collaborated with Practice Leadership to develop hiring forecasts and long-term workforce capacity strategies, partnering with Talent Acquisition to align recruitment with projected business demand.
RESOURCE MANAGER – Digital Consulting
Deloitte
Toronto, Canada
01.2017 - 01.2019
- Managed resource planning and staffing across a workforce of 400+ consultants, aligning client demand with workforce capacity across multiple service lines and regions.
- Collaborated with Practice Leaders to enhance client engagement staffing, consultant development, and alignment with evolving business priorities.
- Provided strategic staffing recommendations balancing client requirements, utilization targets, practitioner development, and business objectives.
- Conducted workforce planning and utilization reviews, identifying capacity risks and staffing gaps to optimize resource allocation.
- Developed executive reports and workforce analytics highlighting resource availability, utilization, forecasted demand, and workforce trends.
- Partnered with Talent Acquisition and Practice Leadership to align hiring strategies with projected workforce demand and identified critical skill gaps.
- Provided workforce insights and strategic recommendations to shape resource planning and guide hiring decisions.
RESOURCE MANAGER – Audit & Assurance – Private Company Services
PwC
Toronto, Canada
01.2014 - 01.2017
- Managed workforce planning, resource allocation, and staffing for 450+ professionals across the Audit & Assurance – Private Company Services practice.
- Partnered with Assurance Partners and National Resource Management leadership to coordinate staffing across client engagements, optimize utilization, and resolve resource conflicts.
- Supported monthly headcount planning, workforce forecasting, and utilization reporting to ensure effective deployment of professionals across the practice.
- Delivered strategic staffing recommendations to enhance utilization, improve client service delivery, and foster professional development.
- Monitored workforce capacity and balanced workload to ensure effective resource deployment for client engagements.
- Analyzed utilization and productivity trends, offering insights to leadership on workforce planning and resource optimization strategies.
- Managed headcount reporting, workforce forecasting, and resource management data integrity to support operational planning and executive reporting.
- Partnered with Partner Leadership, HR, and National Resource Management teams to support workforce planning, operational initiatives, and organizational priorities.
RESOURCE OPERATIONS MANAGER – Digital Marketing & Business Solutions
OnX Momentum
Markham, Canada
01.2012 - 01.2014
- Developed and implemented resource management processes supporting a workforce of 120 professionals across Digital Marketing and Business Solutions.
- Collaborated with Program Managers to optimize workforce capacity and resource allocation across multiple projects and portfolios.
- Created workforce forecasting reports and operational dashboards that enhanced resource planning and informed business decision-making.
- Managed workforce planning data and resource reporting, increasing visibility into future resource capacity and demand.
- Partnered with Talent Acquisition and HR to support workforce planning, recruitment, onboarding, and employee programs.
Resource Manager
GANZ Studios Inc.
01.2008 - 01.2012
Project Coordinator
THALES Canada
01.2006 - 01.2008
Project Manager
Bell Canada
01.2001 - 01.2006
Education
Retail Business Management - Retail Management
Seneca College of Applied Arts And Technology
North York05-1993
Skills
- Workforce planning
- Resource management
- Utilization management
- Resource optimization
- Headcount Planning
- Workforce analytics
- Operational Strategy
- Process improvement
- Power BI & Data Analytics
- Stakeholder management
- Change Management
- Team Leadership & Coaching
Tools And Technology
- Power BI
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Kantata
- STAFFIT
- Retain
- Microsoft Dynamics
- Primavera
- Salesforce
- Planview
- NetSuite
- AI Productivity Tools (ChatGPT, Microsoft Copilot)
Accomplishments
- Led workforce planning, capacity forecasting, and resource management strategies supporting organizations of up to 450 professionals across enterprise consulting environments.
- Developed executive dashboards, workforce analytics, forecasting models, and KPI frameworks that improved visibility into utilization, capacity, backlog, and overall business performance.
- Established governance, workforce planning, and resource management processes that strengthened forecasting accuracy, operational visibility, and executive decision-making.
- Partnered with executive leadership to drive workforce transformation, organizational design, capacity optimization, and operating model initiatives.
- Implemented workforce planning, reporting, and analytics frameworks leveraging Power BI, Kantata, Salesforce, Microsoft Dynamics, and enterprise resource management platforms.
- Delivered strategic workforce insights and recommendations that informed hiring, resource allocation, workforce investments, and organizational growth.
Earlier Career Experience
- Resource Manager, GANZ Studios Inc., 01/01/08, 12/31/12
- Project Coordinator, THALES Canada, 01/01/06, 12/31/08
- Project Manager, Bell Canada, 01/01/01, 12/31/06
Core Expertise
- Resource Management Leadership
- Workforce Planning & Capacity Forecasting
- Resource Allocation & Optimization
- Utilization & Engagement Staffing
- Headcount Planning
- Workforce Analytics & Executive Reporting
- Process Improvement & Governance
- Stakeholder Relationship Management
- Team Leadership & Coaching
- Change Management
- Power BI & Data Analytics
- Professional Services Operations
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
Certification
- The Resource Management Certified Professional (RMCP®)
Timeline
SENIOR MANAGER, ADVANCED SOLUTIONS – BUSINESS OPERATIONS
Compugen Canada
01.2023 - 03.2026
NATIONAL RESOURCE MANAGER – PROFESSIONAL SERVICES
Compugen Canada
01.2019 - 01.2023
RESOURCE MANAGER – Digital Consulting
Deloitte
01.2017 - 01.2019
RESOURCE MANAGER – Audit & Assurance – Private Company Services
PwC
01.2014 - 01.2017
RESOURCE OPERATIONS MANAGER – Digital Marketing & Business Solutions
OnX Momentum
01.2012 - 01.2014
Resource Manager
GANZ Studios Inc.
01.2008 - 01.2012
Project Coordinator
THALES Canada
01.2006 - 01.2008
Project Manager
Bell Canada
01.2001 - 01.2006
Retail Business Management - Retail Management
Seneca College of Applied Arts And Technology