Alexandra Mirzaei Morales
Alameda
Summary
Dynamic and customer-oriented professional with a proven track record at Sofive for enhancing guest satisfaction and streamlining operations. Skilled in workflow optimization and taking initiative, demonstrated through cross-training and improving service efficiency. Excelled in roles requiring excellent communication and active listening, significantly contributing to team success and customer loyalty.
Overview
3
3
years of professional experience
Work History
Front Desk
Sofive
01.2023 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
General Market and Deli Team Member
Tahoma Market & Deli
06.2024 - 08.2024
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
Retail Cashier
Kohl's
05.2022 - 07.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Education
High School Diploma -
Encinal High School
Alameda, CA06-2023
Skills
- Initiative-taking
- Workflow optimization
- Customer Oriented
Languages
Spanish
Professional Working
Timeline
General Market and Deli Team Member
Tahoma Market & Deli
06.2024 - 08.2024
Front Desk
Sofive
01.2023 - Current
Retail Cashier
Kohl's
05.2022 - 07.2022
High School Diploma -
Encinal High School
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