Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Dalton

Garberville

Summary


Professional Front Desk Liaison with strong communication and organizational skills. Proven ability to manage front desk operations, coordinate schedules, and handle inquiries efficiently. Known for fostering collaborative environment, adapting to changing needs, and prioritizing results. Proficient in customer service, administrative tasks, and conflict resolution.

Overview

12
12
years of professional experience

Work History

Front Desk

KOA Benbow
08.2022 - Current
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
  • Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
  • Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
  • Assisted guests with special requests, ensuring a personalized and memorable stay.
  • Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Distribution and Production Manger

First Mc Processing
06.2019 - 10.2020
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
  • Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
  • Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
  • Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
  • Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
  • Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
  • Enhanced employee satisfaction and retention by developing supportive and inclusive work environment.
  • Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
  • Optimized supply chain logistics, ensuring timely delivery of raw materials and finished goods.
  • Improved team productivity with introduction of flexible shift patterns that matched production demands.
  • Developed training programs for production staff, enhancing skill levels and efficiency.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Analyzed production data and prepared reports for senior management.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.
  • Implemented quality control system to review products against technical specifications and corporate standards.
  • Operated specialized equipment, gauges and instruments to track and assess gas levels.

Distribution and Production Manger

Emerald Group
08.2018 - 04.2019
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
  • Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
  • Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
  • Enhanced employee satisfaction and retention by developing supportive and inclusive work environment.
  • Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
  • Implemented safety protocols that drastically reduced workplace accidents and ensured compliance with regulations.
  • Streamlined production processes, significantly reducing downtime and increasing efficiency.
  • Developed training programs for production staff, enhancing skill levels and efficiency.
  • Enhanced product quality by implementing rigorous quality control checks at every production stage.

Manger of Husbands Construction Business

Rolling Rafters Construction
01.2013 - 08.2018
  • Accomplished multiple tasks within established timeframes.
  • Developed strong relationships with suppliers, negotiating favorable terms that benefited both parties and streamlined materials acquisition.
  • Reduced overall project costs through careful resource management and procurement strategies.
  • Optimized material usage through waste reduction measures like recycling and reusing materials where feasible without compromising quality or aesthetics.
  • Improved cash management practices, ensuring accurate accounting and reconciliation of transactions.
  • Handled cash transactions accurately, ensuring proper accounting practices at all times.
  • Sourced and acquired materials for projects
  • Kept and managed calender for the business

CCA

USPS
10.2017 - 06.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Planned and cased mail in sequence of delivery for designated route.
  • Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
  • Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
  • Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
  • Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
  • Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
  • Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
  • Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Employed GPS and other navigational tools to find shortest routes to locations.

Education

High School Diploma -

Tucson Accelerated
Tucson, AZ
06-2004

Skills

  • Scheduling appointments
  • Document management
  • Initiative-taking
  • Basic accounting

Timeline

Front Desk

KOA Benbow
08.2022 - Current

Distribution and Production Manger

First Mc Processing
06.2019 - 10.2020

Distribution and Production Manger

Emerald Group
08.2018 - 04.2019

CCA

USPS
10.2017 - 06.2018

Manger of Husbands Construction Business

Rolling Rafters Construction
01.2013 - 08.2018

High School Diploma -

Tucson Accelerated

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Jennifer Dalton