Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexander Caputo-Aceto

Montreal,QC

Overview

13
13
years of professional experience
1
1
Certification

Work History

Invest by Phone Select (Senior)

RBC Royal Bank of Canada
Montreal, QC
02.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Credit Card Customer Service Representative

RBC Royal Bank of Canada
Montreal, QC
06.2021 - 02.2024
  • Responded to customer inquiries regarding credit card services and account management.
  • Assisted customers with troubleshooting issues related to transactions and payments.
  • Educated clients on credit card features, rewards programs, and benefits.

Banking Advisor

RBC Royal Bank of Canada
Montreal, QC
03.2018 - 06.2021
  • Assisted customers with account inquiries and transaction processes efficiently.
  • Educated clients about digital banking tools and online account management.
  • Collaborated with team members to resolve customer issues promptly.
  • Processed loan applications and guided clients through approval steps.

Lifeguard

Montreal
Montreal, QC
05.2012 - 09.2019
  • Monitored pool activities to ensure safety and compliance with regulations.
  • Provided first aid assistance and responded to emergencies promptly.
  • Conducted regular safety drills to maintain readiness among staff and patrons.
  • Educated guests on pool rules and best safety practices effectively.

Education

Associate of Science - Education

Champlain College
Longueuil, QC
01-2015

High School Diploma -

Laurier Macdonald High School
Montreal, QC
06-2012

Skills

  • Customer service
  • Account management
  • Digital banking tools
  • Problem resolution
  • Team collaboration

Certification

  • Mutual Fund Representative IFSE.
  • First Aid.

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Italian
Professional

Timeline

Invest by Phone Select (Senior)

RBC Royal Bank of Canada
02.2024 - Current

Credit Card Customer Service Representative

RBC Royal Bank of Canada
06.2021 - 02.2024

Banking Advisor

RBC Royal Bank of Canada
03.2018 - 06.2021

Lifeguard

Montreal
05.2012 - 09.2019

Associate of Science - Education

Champlain College

High School Diploma -

Laurier Macdonald High School

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Alexander Caputo-Aceto