Alexander Caputo-Aceto
Montreal,QC
Overview
13
13
years of professional experience
1
1
Certification
Work History
Invest by Phone Select (Senior)
RBC Royal Bank of Canada
Montreal, QC
02.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Credit Card Customer Service Representative
RBC Royal Bank of Canada
Montreal, QC
06.2021 - 02.2024
- Responded to customer inquiries regarding credit card services and account management.
- Assisted customers with troubleshooting issues related to transactions and payments.
- Educated clients on credit card features, rewards programs, and benefits.
Banking Advisor
RBC Royal Bank of Canada
Montreal, QC
03.2018 - 06.2021
- Assisted customers with account inquiries and transaction processes efficiently.
- Educated clients about digital banking tools and online account management.
- Collaborated with team members to resolve customer issues promptly.
- Processed loan applications and guided clients through approval steps.
Lifeguard
Montreal
Montreal, QC
05.2012 - 09.2019
- Monitored pool activities to ensure safety and compliance with regulations.
- Provided first aid assistance and responded to emergencies promptly.
- Conducted regular safety drills to maintain readiness among staff and patrons.
- Educated guests on pool rules and best safety practices effectively.
Education
Associate of Science - Education
Champlain College
Longueuil, QC01-2015
High School Diploma -
Laurier Macdonald High School
Montreal, QC06-2012
Skills
- Customer service
- Account management
- Digital banking tools
- Problem resolution
- Team collaboration
Certification
- Mutual Fund Representative IFSE.
- First Aid.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Italian
Professional
Timeline
Invest by Phone Select (Senior)
RBC Royal Bank of Canada
02.2024 - Current
Credit Card Customer Service Representative
RBC Royal Bank of Canada
06.2021 - 02.2024
Banking Advisor
RBC Royal Bank of Canada
03.2018 - 06.2021
Lifeguard
Montreal
05.2012 - 09.2019
Associate of Science - Education
Champlain College
High School Diploma -
Laurier Macdonald High School