Alex Sherman
Santa Clara
Summary
Dynamic sales professional with a proven track record at San Antonio Winery, excelling in client support and relationship building. Achieved top performer status by consistently exceeding sales targets and enhancing customer satisfaction through tailored solutions. Strong communicator with expertise in customer relationship management, driving significant revenue growth and expanding market reach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative
San Antonio Winery / Riboli Family Wines
10.2015 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Identified and tapped into new markets, significantly expanding customer base.
- Participated in trade shows and conferences to network and generate leads.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Exceeded sales targets through effective planning and goal setting.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Event Ambassador
21st Amendment Brewing
06.2018 - 03.2020
- Enhanced attendee experience by assisting with event setup and teardown procedures.
- Provided timely feedback to event management team regarding potential improvements, leading to enhanced future events.
- Assisted sponsors with booth setup and provided support throughout the event to ensure positive experiences for both sponsors and attendees.
- Supported fellow Event Ambassadors in their roles, fostering a positive team environment and ensuring seamless collaboration.
Dairy Manager
Safeway
05.2015 - 10.2015
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Collaborated with store management to develop strategic plans for the growth of the dairy department in alignment with overall business objectives.
- Maintained an organized and visually appealing dairy section, attracting customers and promoting sales growth.
- Trained new employees on proper handling techniques for dairy products, emphasizing food safety procedures.
Assistant Manager
CVS Pharmacy
03.2012 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor of Arts - History / Anthropology
San Jose State University
San Jose, CASkills
- Client support
- Customer service expertise
- Customer relationship management
- Strong verbal and non-verbal communication
- Relationship building
Certification
WSET Level 1
Salesman of the Year Award
Won Salesman of the Year awards for Northern California in 2017 and 2018
Timeline
Event Ambassador
21st Amendment Brewing
06.2018 - 03.2020
Sales Representative
San Antonio Winery / Riboli Family Wines
10.2015 - Current
Dairy Manager
Safeway
05.2015 - 10.2015
Assistant Manager
CVS Pharmacy
03.2012 - 05.2015
Bachelor of Arts - History / Anthropology
San Jose State University
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