ALEX KAMAU NGUGI
Surrey,Canada
Summary
Dynamic service representative with over 9 years of experience in delivering exceptional customer service. Adept at resolving complex issues and enhancing the overall customer experience. Proven track record of exceeding performance targets and consistently meeting KPIs underscores a commitment to excellence. Recognized for strong communication skills and problem-solving abilities, with dedication to providing top-notch service. Expertise in building robust client relationships and collaborating effectively with cross-functional teams drives positive outcomes for clients and contributes to the success of a forward-thinking organization.
Overview
9
9
years of professional experience
Work History
Cleaner
Glisten Cleaning and Junk Removal Services
07.2025 - Current
- Comprehensive cleaning of units after clients moving out.
- Load and unload trucks with junk goods and materials for disposal and recycling
- Deliver junk to various waste recycling centers
Caregiver
Lexspark Agencies Limited
07.2016 - 11.2023
- Supervising self care as needed
- Assisting with dressing
- Directing activities for the day
- Assisting with stretching
- Grocery shopping
- Cleaning and laundry
- Accompanying client at appointments or activities and other duties as needed.
Education
Certificate - Access Program
Kampala International University
01.2012
Class B, C1 & C Drivers Licence - undefined
Karuri Driving School
01.2011
Certificate - Computer Packages
Printax Computer College
01.2011
High School Graduate - undefined
Gatamaiyu High School
01.2010
Skills
- Strong customer service skill, able to multi-task and problem solver
- Organized self starter with excellent work ethic and good work habits
- Able to lift 50 lbs - 100 lbs, bend and reach high/low places as needed
- Excellent verbal and written communication skills
- Always motivated and a quick learner
- Detail-oriented
- Hardworking, highly creative and innovative
- Independent and self-sufficient in handling tasks
- Experience and know-how in the safe use of hand and power tools
- Collaborative and able to work in teams or groups
Languages
English
Full Professional
Affiliations
- Member
- Wildlife Clubs of Kenya
- October 2006 – March 2010
Timeline
Cleaner
Glisten Cleaning and Junk Removal Services
07.2025 - Current
Caregiver
Lexspark Agencies Limited
07.2016 - 11.2023
Class B, C1 & C Drivers Licence - undefined
Karuri Driving School
Certificate - Computer Packages
Printax Computer College
High School Graduate - undefined
Gatamaiyu High School
Certificate - Access Program
Kampala International University
Training
- Customer experience Management
- Eagles Management Consultants
- May 9-13, 2022
- Management training in customer service, Financial and Credit management
- Strategic Competition Africa Limited
- October 17-21, 2016
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