LINDSEY DRAKE
Blackfalds,Canada
Summary
Experienced and dedicated professional with a strong focus on customer service. Over 10 years of valuable experience in the Sales and Service Industry, demonstrating reliability, hard work, and a goal-oriented mindset. Exceptional customer service skills consistently lead to high levels of customer satisfaction. Seeking a full-time position within a progressive sales company to leverage skills and abilities in providing exceptional service and contributing to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cleaner
Self-Employed
01.2021 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Sales Associate
The Cover-All Shop
01.2022 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Kitchen Manager
Pampa Brazilian Steakhouse
01.2019 - 01.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Education
Hospitality Management Diploma - undefined
Academy of Learning
Edmonton, Alberta01.2017
General Equivalency Diploma - undefined
Alberta Education
Red Deer, Alberta01.2010
Skills
- Customer-oriented individual who is able to develop quality rapport and professional working relationships with new and existing customers to ensure a positive shopping experience and repeat clientele
- Excellent leadership abilities used to hire, train, schedule, delegate duties and supervise the work of up to 20 employees with an emphasis on exceptional customer service and positive corporate representation by all staff
- Implements strong time management and organizational skills within fast-paced environments in order to prioritize jobs, multi-task, and complete duties according to urgency and deadlines
- Strong history working with various point of sale systems to process customer purchases as well as track and account for all daily cash, credit, and debit transactions at open and closing
- Detail-oriented individual and able to use this skill to monitor and order products as well as perform inventory duties in an accurate and timely manner
- Well-developed interpersonal skills used to resolve customer complaints and concerns in the quickest possible manner to the satisfaction of both the individual and company involved
- Take pride in maintaining a clean and organized work site at all times resulting in increased overall efficiency and a positive public presentation
- Quick hands on learner who can take verbal or written instruction and then implement newly developed skills in a timely manner
- Contribute in a positive manner to an effective team as well as being able to maintain high productivity while working independently
Certification
- Safety Certifications - Various Providers, throughout Alberta
- Proserve
- Safe Food Handling
- WHMIS
- First Aid/CPR - Level C
- Reel Facts
Languages
English
Professional Working
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
- Managed 100 inbound sales calls each day
- Transformed low-performing sales team to top producing group in less than one year, bringing in various amounts of revenue for 100’s of accounts.
Timeline
Sales Associate
The Cover-All Shop
01.2022 - 11.2024
Cleaner
Self-Employed
01.2021 - Current
Kitchen Manager
Pampa Brazilian Steakhouse
01.2019 - 01.2021
Hospitality Management Diploma - undefined
Academy of Learning
General Equivalency Diploma - undefined
Alberta Education
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