Petra Racz
Mississauga,ON
Summary
Dynamic and detail-oriented professional with a strong background in administrative management at Krisko Trans and Trade LTD. Proven ability to enhance operational efficiency through strategic planning and effective communication. Recognized for exceptional customer service and problem-solving skills, ensuring high tenant satisfaction and compliance with regulations.
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Cleaner
Self-employeed
05.2024 - Current
- Maintained cleanliness and organization in assigned areas, ensuring a safe environment.
- Operated cleaning equipment efficiently, including vacuums and floor scrubbers.
- Followed safety protocols while handling cleaning chemicals and supplies.
- Assisted in waste disposal and recycling efforts to promote sustainability.
- Conducted routine inspections of facilities to identify maintenance issues for reporting.
- Used time management and efficient cleaning methods to meet deadlines.
- Received positive feedback from staff regarding the level of cleanliness maintained throughout the office spaces during annual evaluations.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
Building Superintendent
Jama Property Management
07.2023 - 04.2024
- Managed daily building operations, ensuring compliance with safety regulations and maintenance standards.
- Coordinated repair requests and preventive maintenance schedules to enhance facility performance.
- Oversaw vendor relationships, negotiating service agreements for cost-effective solutions.
- Ensured compliance with local building codes and regulations through regular communication with city officials and inspectors.
- Maintained detailed records of all work completed, including costs, materials used, and time spent on each task for easy reference.
- Collected rent, deposits and payments from tenants.
- Increased tenant satisfaction by promptly addressing concerns and resolving any conflicts between residents or staff members.
- Maintained a strong working knowledge of local, state, and federal regulations, ensuring the property remained in compliance at all times.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Receptionist /Assistant Manager
Yonge Health Spa
02.2022 - 06.2023
- Managed front desk operations, ensuring efficient handling of visitor inquiries and appointments.
- Scheduled and organized meetings, optimizing calendar management for staff productivity.
- Assisted in maintaining office supplies inventory, enhancing operational efficiency through timely restocking.
- Developed and implemented filing systems, improving document retrieval processes and reducing search time.
- Resolved client concerns promptly, contributing to enhanced customer satisfaction and positive office environment.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
- Maintained confidentiality of information regarding clients and company.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cleaner
Swept Away
02.2020 - 03.2021
- Developed customized cleaning plans based on client preferences and needs.
- Streamlined inventory management for cleaning supplies and equipment usage.
- Collaborated with clients to address specific concerns and improve service delivery.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Provided flexible scheduling options for clients, ensuring timely completion of all tasks without compromising quality.
- Adhered strictly to safety protocols while using chemicals or equipment, minimizing risks of accidents or injuries.
- Adhered to professional house cleaning checklist.
Administrative Manager
Krisko Trans and Trade LTD
04.2012 - 11.2019
- Streamlined administrative processes to enhance efficiency and reduce turnaround times.
- Coordinated scheduling and communication between departments to optimize workflow.
- Managed office supplies inventory, ensuring availability while controlling costs.
- Developed and implemented new filing systems to improve document retrieval efficiency.
- Streamlined office operations by implementing efficient filing systems and digital documentation processes.
- Coordinated scheduling and communication among departments to enhance workflow and productivity.
- Managed vendor relationships, negotiating contracts to improve service quality and reduce costs.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Administrator/Office Administrative Assistant
City Hall-By-Law Enforcement Division
07.2008 - 12.2011
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Coordinated office communications, ensuring timely distribution of information across departments.
- Implemented records management system, increasing accessibility and accuracy of documentation.
- Analyzed workflow procedures, identifying areas for improvement and recommending strategic enhancements.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Paralegal Studies
Academy of Learning Career College
Toronto Campus (Bay And Queen)02-2026
Business Management
London School of Science & Technology
United Kingdom08-2013
Law
ELTE - Faculty of Law
Hungary01-2011
Law
University of Pecs - Faculty of Law
Hungary09-2008
Paralegal Studies
University of Pecs - Faculty of Law
Hungary06-2008
High School Final Exam - Commerce, Marketing, And Business Administration
Lajos Kossuth Human And Economic Secondary School
Hungary06-2006
Skills
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Attention to detail
- Health and safety compliance
- Professional appearance
- Complex Problem-solving
- Confidentiality awareness
- Conflict resolution
- Multitasking and organization
- Verbal and written communication
- Record keeping
- Strong work ethic
- Multitasking
- Organizational skills
- Teamwork and collaboration
- Adaptable and flexible
- Communication and interpersonal skills
- Productivity and time management
- Flexible schedule
- Decision-making
- Task prioritization
- Active listening
- Critical thinking
- Conscientious and Detail-oriented
- Relationship building
- Damage prevention
- Contract negotiations
- Scheduling management
- Database administration
- Document management
- Documentation and control
- Presentation design
- Office management
- Business recordkeeping
- Deadline management
- Team building
- File systems maintenance
- Report and document preparation
- Office management software
- Microsoft office
- Administrative management
- Analytical thinking
- Report writing
- Goal setting
- Document review
- Negotiation
- Planning and prioritization
- Policy management
- Multi-line phone operation
- File organization
- Reception management
- Appointment setting
- Reception area maintenance
- Mail handling
- Confidential information management
- Policy enforcement
- Phone and email etiquette
- Customer service management
- Documentation and recordkeeping
- Strategic planning
- Handling complaints
- Tenant relations management
- Building codes
- Building applications
- Problem-solving abilities
- Multitasking Abilities
- Google drive
- Marketing
- Reporting and documenting
- Customer service and satisfaction
- Microsoft office expertise
- Computer skills
- Problem resolution
- Team motivation
Languages
English
Full Professional
Hungarian
Native or Bilingual
German
Elementary
Interests
- Community Cleanup
- Cooking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
- Volunteering
- Web Development and Design
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I enjoy helping others and giving back to the community
- Dancing
- Getting involved in local advocacy groups to promote positive change in the community
- Documenting and sharing travel experiences
- Music
- Gym Workouts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- DIY and Home Improvement
- I like looking at the stars and learning about constellations
- Outdoor Recreation
- Participating in local clean-up initiatives
- Offering time and support to shelters for the homeless, women, and animals
- I have a passion for photography and editing photos
- Fashion and Style
- Strategy Games
- Enjoy hobbies that combine physical activity with outdoor exploration
- Swimming
- Camping
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Historical Exploration
- Mindfulness Practices
- Astrology
- Food Tourism
- Advocacy Campaigns
- Volunteering at local animal shelters and rescue organizations
- Fundraising Events
- Animal Care
- Team Sports
- Reading
- Volunteer Work
- Wine Tasting
- Interior Design
- Animal Welfare Advocacy
- Photography
- Train Travel
- Environmental Conservation Projects
- Artificial Intelligence (AI) and Machine Learning
- Road Trips
- Homelessness Outreach
- Dance
Timeline
Cleaner
Self-employeed
05.2024 - Current
Building Superintendent
Jama Property Management
07.2023 - 04.2024
Receptionist /Assistant Manager
Yonge Health Spa
02.2022 - 06.2023
Cleaner
Swept Away
02.2020 - 03.2021
Administrative Manager
Krisko Trans and Trade LTD
04.2012 - 11.2019
Administrator/Office Administrative Assistant
City Hall-By-Law Enforcement Division
07.2008 - 12.2011
Paralegal Studies
Academy of Learning Career College
Business Management
London School of Science & Technology
Law
ELTE - Faculty of Law
Law
University of Pecs - Faculty of Law
Paralegal Studies
University of Pecs - Faculty of Law
High School Final Exam - Commerce, Marketing, And Business Administration
Lajos Kossuth Human And Economic Secondary School
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