Alberto Munoz
Mountain View,CA
Summary
Dynamic and adaptable professional with a strong background in customer service at Paul Martins American Grill. Proven ability to enhance guest relations and manage high-pressure situations effectively. Skilled in multitasking and team collaboration, consistently fostering a positive environment that drives customer satisfaction and repeat business.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
8
8
years of professional experience
Work History
Host/Food Runner
Paul Martins American Grill
11.2019 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate/Cashier/Carryout
Los Altos Hardware
05.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate/Carryout
Los Altos Nursery
01.2017 - 10.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Education
High School Diploma -
Alta Vista High School
Mountain View, CASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Guest relations
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Sales Associate/Cashier/Carryout
Los Altos Hardware
05.2021 - 04.2022
Host/Food Runner
Paul Martins American Grill
11.2019 - Current
Sales Associate/Carryout
Los Altos Nursery
01.2017 - 10.2019
High School Diploma -
Alta Vista High School
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