Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Alanood Mahroom

Yucaipa,CA

Summary

Knowledgeable and dedicated customer service professional with experience in the fitness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personally, being around people is enjoyable. This has given helped develop the skill to become a people's person. This will result in giving members the best service possible.

Overview

3
3
years of professional experience

Work History

Lead Service Specialist

Fitness 19
02.2022 - 10.2023
  • Addressed various internal and external customer questions and concerns regarding, billing, services, and needs.
  • Trained new team members to strengthen performance and helped them with their pitch.
  • Responded to customer calls and was there to assist anyone who needed help.
  • Clean machines and cardio equipment.
  • Sold memberships as well as personal training.
  • Restock fridge and snacks.
  • Took care of drink orders
  • Fill out FMS sheet.
  • Call people and enquire them about our specials.

Sales Associate

Tj Maxx Dept Store
03.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Sold credit cards.

Front of House Team Member

Panda Express
07.2020 - 03.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Was titled Shift Lead due to work ethic.

Education

Bachelor of Science - Psychology

University of California, Riverside
Riverside, CA
06.2025

Associate of Science - Psychology

Crafton Hills College
Yucaipa, CA
05.2023

High School Diploma -

Yucaipa High School
Yucaipa, CA
06.2021

Skills

  • Team Player
  • Good Communication
  • Responsible
  • Trustworthy
  • Hard Worker
  • Leadership Skills
  • Problem Solver
  • Organized
  • People's Person

Hobbies

If I am not working out, I will bake. I know it is silly but I have been baking since I was 11 years old. I have always had a love for baking and the best part is feeding the ones I love!

Languages

Arabic
Full Professional
English
Native or Bilingual

Timeline

Lead Service Specialist

Fitness 19
02.2022 - 10.2023

Sales Associate

Tj Maxx Dept Store
03.2021 - 01.2022

Front of House Team Member

Panda Express
07.2020 - 03.2021

Bachelor of Science - Psychology

University of California, Riverside

Associate of Science - Psychology

Crafton Hills College

High School Diploma -

Yucaipa High School

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Alanood Mahroom