Kaylie Jimenez
Harbor City
Summary
Offering strong commitment to learning and developing within service-oriented work. Combinations of experience in school workplace environments and sales. Passion for helping others whether it's customer satisfaction or offering a nurturing and motivating presence ideal for working with youth. Bringing positive, problem solving attitude and strong communication skills to the table. Ability to exceed targets in sales while building that foundation of positive growth and development in young people.
Overview
2
2
years of professional experience
Work History
Lead Service Specialist
Fitness 19 Gym
06.2023 - 10.2023
- Worked in a very welcoming environment and performed computer work, handled phone called efficiently, and ensured proper membership transactions and inquires.
- Provided exceptional customer service by addressing client inquiries, resolving issues, and ensuring a positive gym experience.
- Successfully sold various memberships including Basic, Premium and Lifetime memberships, resulting in increased revenue for the gym.
- Conducted tours to showcase gym facilities and amenities, effectively communicating the value of membership to potential clients.
Customer Service Director
LA Fitness
01.2024 - 09.2024
- Increased customer satisfaction rates by implementing new training programs for customer service representatives.
- Streamlined call center operations for improved efficiency and reduced wait times.
- Developed and maintained key client relationships, resulting in increased retention rates and revenue growth.
- Implemented targeted marketing strategies to upsell products and services, driving sales growth.
Y.D.P. - Youth Development Professional
Boys & Girls Club
10.2024 - Current
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth and maintained security for each child under care.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Supervised youth in engaging environment to promote security and safety for all ages.
Education
High School Diploma -
Carson High School
Carson, CA2023
Skills
- Brand representation
- Cross-functional collaboration
- Product knowledge
- Critical thinking
- Team collaboration
- Customer Care
- Academic assistance
- Positive environment planning
- Positive youth development
Languages
Spanish
Native or Bilingual
Timeline
Y.D.P. - Youth Development Professional
Boys & Girls Club
10.2024 - Current
Customer Service Director
LA Fitness
01.2024 - 09.2024
Lead Service Specialist
Fitness 19 Gym
06.2023 - 10.2023
High School Diploma -
Carson High School
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