Summary

Overview

Work History

Education

Skills

Interests

Timeline

Sergio Martinez

Fremont

Summary

Developed critical problem-solving and communication skills in fast-paced service environment. Demonstrates ability to manage teams and resolve conflicts effectively. Looking to transition into new field, leveraging customer-focused mindset and operational management expertise.

Overview

1

1

year of professional experience

Work History

Lead Service Specialist

Fitness 19 Gym

01.2024 - Current

Handled cash register operations and customer transactions to process payments.
Resolved customer issues promptly, ensuring satisfaction and loyalty.
Processed and stocked merchandise in accordance with store standards.
Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Trained, coached, and mentored new service specialist for maximum performance.
Trained new service specialists ensure consistent performance across the team.
Developed and maintained knowledge of current sales and promotions.
Delivered excellent customer service for repeat business and referrals.

Education

High School Diploma -

Robertson High School

Fremont, CA

06-2023

Skills

Client satisfaction
Employee training
Service scheduling

Compliance management
Staff development
Upselling strategies

Interests

Gym Workouts
Brazilian Jiu-Jitsu
Animal Care
Auto Repair/Restoration

Timeline

Lead Service Specialist

Fitness 19 Gym

01.2024 - Current

High School Diploma -

Robertson High School