- Gym Workouts
- Brazilian Jiu-Jitsu
- Animal Care
- Auto Repair/Restoration
Sergio Martinez
Fremont
Summary
Developed critical problem-solving and communication skills in fast-paced service environment. Demonstrates ability to manage teams and resolve conflicts effectively. Looking to transition into new field, leveraging customer-focused mindset and operational management expertise.
Overview
1
1
year of professional experience
Work History
Lead Service Specialist
Fitness 19 Gym
01.2024 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Trained, coached, and mentored new service specialist for maximum performance.
- Trained new service specialists ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Delivered excellent customer service for repeat business and referrals.
Education
High School Diploma -
Robertson High School
Fremont, CA06-2023
Skills
- Client satisfaction
- Employee training
- Service scheduling
- Compliance management
- Staff development
- Upselling strategies
Interests
Timeline
Lead Service Specialist
Fitness 19 Gym
01.2024 - Current
High School Diploma -
Robertson High School
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