Alait Habte
Calgary,ALBERTA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Cargo Handler
Cargo Jet
2023.08 - Current
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained high success rate in correct and safe handling of explosives and other special cargo.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Helped train new employees in safe practices and warehouse procedures.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Administrative Assistant
Revera Retirement Living
2022.01 - 2023.04
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales Associate
Gap Inc
2020.06 - 2022.01
- Generated new sales leads to achieve and exceed monthly sales goals.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Crew Member
Tim Hortons
2019.09 - 2020.04
- Became familiar with products to answer questions and make suggestions.
- Prepared salads, soups and sandwiches for customers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Worked well with teammates and accepted coaching from management team.
Education
BBA - Business Administration
Mount Royal University
Calgary, AB05.2026
High School Diploma -
Forest Lawn High School
Calgary, AB05.2021
Skills
- Customer Assistance
- Product Knowledge
- Friendly and Helpful
Languages
English
Native or Bilingual
Tigrinya
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Cargo Handler
Cargo Jet
2023.08 - Current
Administrative Assistant
Revera Retirement Living
2022.01 - 2023.04
Sales Associate
Gap Inc
2020.06 - 2022.01
Crew Member
Tim Hortons
2019.09 - 2020.04
BBA - Business Administration
Mount Royal University
High School Diploma -
Forest Lawn High School
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