DIKSHA SHARMA
Mississauga,Canada
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Offering strong work ethic and dedication to learning and developing in fast-paced environment. Brings ability to quickly adapt to new processes and technologies, ensuring seamless transition into role. Ready to use and develop organizational and teamwork skills in role.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cargo Handler
FedEx
- Implemented and maintained security protocols to safeguard cargo shipments
- Resolved any customer inquiries or complaints to restore satisfaction
- Inspected chemicals, weaponry and other hazardous cargo documentation
Customer service
Hudson Bay
11.2022 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Implemented and developed customer service training processes
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Analyzed customer feedback surveys to identify trends and improve customer experience
Customer Service Representative
Canadian Tire
06.2021 - 05.2022
- Provided primary customer support to internal and external customers
- Handled customer inquiries and suggestions courteously and professionally
- Adhered to company policies and procedures to ensure compliance and customer satisfaction
- Maximized sales opportunities by cross-selling and up-selling products and services to customers
- Monitored customer feedback and identified areas for improvement
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School diploma -
D.A.V Public School
Ludhiana, PunjabCOMPUTER PROGRAMMER -
Lambton college
05.2022
Skills
- Communications Expert
- Order Fulfillment Expert
- Customer Service Expert
- Troubleshooting (Problem Solving) Expert
- Customer Support Expert
- Management Expert
- Microsoft Office Expert
- Customer Experience Expert
- Reading Comprehension Expert
- Customer Service Training Expert
- Written Communication Expert
- Active Listening Expert
- Teamwork and collaboration
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
Languages
English
Hindi
Punjabi
Certification
LLQP ( Life license qualification program ) full license
Timeline
Customer service
Hudson Bay
11.2022 - Current
Customer Service Representative
Canadian Tire
06.2021 - 05.2022
COMPUTER PROGRAMMER -
Lambton college
Cargo Handler
FedEx
High School diploma -
D.A.V Public School
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